Join DEFCON AI as an IT Help Desk Specialist, providing essential support in a remote, defense-focused environment.
Posted by employer 4 days ago
First seen on Joblaze 4 hours ago
Last verified on the company career page 4 hours ago
Skills & Technologies
What you'll build
- Manage the help desk ticket queue
- Provide Tier 1 and Tier 2 support
- Own the account lifecycle
- Expand and maintain the IT Knowledge Base
- Enroll, inventory, and support devices
Must have
- 2+ years of help desk or desktop support experience
- Hands-on experience administering Microsoft 365
- Working knowledge of Windows and macOS troubleshooting
- Experience with a ticketing system
Nice to have
- Experience with Microsoft Intune
- Familiarity with CMMC or NIST SP 800-171
- Experience supporting a defense contractor
- CompTIA A+, Security+, or Microsoft 365 certifications
Practical constraints
- U.S. Citizenship Required
Requirements
- Experience
- 2+ years
- Visa
- No sponsorship (stated in posting)
Benefits
Joblaze summary
The IT Help Desk Specialist at DEFCON AI is responsible for providing daily support to employees, managing IT requests, and maintaining the user account lifecycle in a Microsoft 365 environment. Key skills include experience with Windows and macOS troubleshooting, familiarity with ticketing systems like Zendesk, and a strong focus on security compliance. This role is well-suited for individuals with at least two years of help desk experience, particularly those with a background in defense or regulated environments.
Joblaze insights
- Listed today — first seen on Joblaze October 27, 2026. Last confirmed on DEFCON AI's careers page October 27, 2026.
- Salary band is below the typical range for comparable tech roles (median ~$129,391).
- Starts above 21% of 140 comparable junior other roles in United States we track (median $90,000 across 64 companies).
- Zendesk appears in 1.9% of 481 comparable junior other roles in United States; Windows appears in 1% of 481 comparable junior other roles in United States.
Quick facts
- Is the IT Help Desk Specialist role remote?
- Yes — DEFCON AI lists this as a fully remote position.
- What's the salary range?
- DEFCON AI lists $65,000–$75,000 for this role.
- How much experience is required?
- At least 2 years of relevant experience for this IT Help Desk Specialist role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Microsoft 365, Microsoft Entra ID, Microsoft Intune, Windows, Zendesk, macOS.
- What seniority level is this role?
- DEFCON AI targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this IT Help Desk Specialist role at DEFCON AI.
From the original posting
ABOUT DEFCON AI
About the Role
We are seeking an IT Help Desk Specialist to own day-to-day end user support for a fast-growing, defense-focused organization of 70+ employees. This role is the first point of contact for IT requests, manages the user account lifecycle, and builds out our self-service Knowledge Base. You will work in a Microsoft 365 environment with a strong emphasis on security and compliance.
This is an ideal opportunity for someone who enjoys being the go-to problem solver, takes pride in delivering excellent employee support, and wants exposure to a security-conscious defense-tech environment.
Key Responsibilities
- Manage the help desk ticket queue in Zendesk, triaging, resolving, and escalating requests within defined service levels
- Provide Tier 1 and Tier 2 support for Windows and macOS endpoints, Microsoft 365 applications, mobile devices, and conference room equipment
- Own the account lifecycle: create, modify, and deactivate user accounts in Microsoft Entra ID and connected SaaS applications
- Execute new hire onboarding and employee offboarding, including device provisioning, license assignment, and access removal
- Expand and maintain the IT Knowledge Base with clear, accurate how-to articles and troubleshooting guides
- Enroll, inventory, and support devices through Microsoft Intune and the RMM platform
- Reset passwords and support MFA enrollment and sign-in issues
- Maintain accurate asset and license records
- Follow security and compliance procedures in all support activities, and report suspected security incidents promptly
- Identify recurring issues and recommend process or tooling improvements
Required Qualifications
- 2+ years of help desk or desktop support experience
- Hands-on experience administering Microsoft 365 and Entra ID user accounts, groups, and licenses
- Working knowledge of Windows and macOS troubleshooting
- Experience with a ticketing system such as Zendesk, ServiceNow, or Jira Service Management
- Strong written communication skills, with the ability to write clear end user documentation
- Customer-focused approach and the ability to manage multiple requests at once
- U.S. Citizenship Required
Preferred Qualifications
- Experience with Microsoft Intune, Conditional Access, or an RMM platform such as NinjaOne
- Familiarity with CMMC, NIST SP 800-171, or other federal compliance frameworks
- Experience supporting a defense contractor or other regulated environment
- CompTIA A+, Security+, or Microsoft 365 certifications (e.g., MD-102, MS-900)
- Ability to obtain and maintain a U.S. security clearance
What We Offer:
- A fully remote work environment
- Competitive salary, bonus, and equity package
- Unlimited PTO, with your manager’s approval
- 14 weeks of fully-paid parental leave
Salary Range: $65,000-$75,000. This represents the typical salary range for this position based on experience, skills, and other factors.
Standard company text repeated across DEFCON AI's postings is omitted here.