Joblaze summary

In the role of IT Support Specialist at Strive Health, the individual will focus on diagnosing and resolving technical issues to ensure seamless operations for end-users. Key skills include proficiency in Windows and macOS, strong customer service abilities, and effective communication to assist non-technical users. This position is well-suited for someone with at least two years of relevant experience, who can work independently and collaboratively within a team. The hybrid work model requires in-person engagement three days a week, emphasizing the importance of teamwork and direct support.

Joblaze insights

Listed today — first seen on Joblaze November 14, 2026. Last confirmed on Strive Health's careers page November 14, 2026.

Quick facts

Is the IT Support Specialist role remote?: It's hybrid — Strive Health expects some on-site time in Denver, CO, United States.
What's the salary range?: Strive Health lists $24–$27 for this role.
How much experience is required?: At least 2 years of relevant experience for this IT Support Specialist role.
Where is the role based?: Strive Health is hiring for this position in Denver, CO, United States.
What seniority level is this role?: Strive Health targets junior candidates for this position.
Is this full-time or contract?: Full-time for this IT Support Specialist role at Strive Health.

From the original posting

How You’ll Make An Impact

Benefits & Perks

What You'll Do

As a Support Specialist, you will provide efficient and effective support by diagnosing, troubleshooting, and resolving problems to ensure smooth operations and minimize downtime. You should possess excellent communication skills, technical proficiency, and a strong commitment to customer satisfaction.

Essential Functions

Serve as initial point of contact for end-users seeking technical assistance via tickets, phone, or email.
Respond to customer inquiries and technical issues within the defined SLA.
Utilize Knowledge Base articles to resolve issues in real time.
Get clarifying information for tickets that need to be escalated to more senior staff.
Assist end users in setting up and configuring laptops and phones.
Identify documentation that needs to be updated and make necessary recommendations to make documentation clearer.
Manage and prioritize support tickets to ensure timely resolution of customer issues.
Continuously improve processes and procedures related to technical support.
Assist in the inventory management of IT equipment.
Meet in person with internal and/or external stakeholders to facilitate team and business priorities/opportunities. Business travel may be required for opportunities to connect with stakeholders, serve patients, and attend Strive-sponsored team events.

Minimum Qualifications

High school diploma or GED equivalent.
2+ years combined of related education, certification, or work experience.
Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.
Efficient and reliable transportation, including an active driver's license, allowing for travel across an assigned region to meet business needs.
Ability to travel and be on-site to meet business needs.

Preferred Qualifications

Solid understanding of Windows and macOS operating systems.
Familiarity with common office software applications such as Microsoft Office.
Excellent customer service skills, with the ability to communicate technical information to non-technical customers.
Strong attention to detail and organizational skills.
Ability to work independently and as part of a team.

Hybrid model: Office requirement 3 days per week.

Hourly Range: $24.28 - $27.88

Final compensation will be determined based on location, experience, and qualifications.

Standard company text repeated across Strive Health's postings is omitted here.

IT Support Specialist

Similar positions