Lead Solutions Engineer, POC Operations

About the Role

The Lead Technical Program Manager, Customer POCs owns the POC program for Braze's Solutions organization — the process, governance, and resourcing model that determine how customer Proof of Concepts get scoped, staffed, and run. You'll build and operate the system that ensures every Solutions Consultant running a POC has a clear playbook, the right resources, and a structured path to a technical win.

This is an individual contributor role focused on program design and operations: you'll set the standards, cadence, and tooling for POC delivery across the team, and use data to continuously improve how the program runs — rather than owning any single customer engagement.

Key Responsibilities

• Program Design: Define the end-to-end POC methodology — intake criteria, standard timelines, and exit/success criteria — that Solutions Consultants use to scope and run individual POCs.

• Resourcing Model: Build and maintain the resourcing and capacity-planning model that matches POC demand to available technical talent across regions, flagging capacity gaps to the AVP, Global Technical Consulting.

• Operating Cadence: Run the recurring intake, status, and review cadence across all active POCs, giving Sales and Solutions Consulting leadership visibility into progress and risk without personally running each engagement.

• Risk & Escalation Framework: Design the risk and escalation process the team uses to flag scope creep, resourcing gaps, and technical blockers, and step in to unblock only the highest-risk POCs.

• Playbooks & Enablement: Build and maintain repeatable POC playbooks, templates, and tooling for the technical team to use in the field, improving consistency and speed across regions.

• Reporting & Analytics: Own POC program metrics — volume, cycle time, win rate, and resourcing utilization — and report trends and recommendations to the AVP, Global Technical Consulting.

• Cross-Functional Partnership: Partner with Product and Engineering to relay recurring POC blockers or feature gaps surfaced across engagements, and with Sales/Solutions Consulting on demand forecasting.

• Continuous Improvement: Use program data to identify bottlenecks and iterate on process, staffing, and tooling to improve program-wide win rates and cycle time.

Required Qualifications & Experience

• 5+ years in technical program management, solutions consulting operations, or a related role within B2B SaaS.

• Proven experience designing, scaling, or operating a technical program (e.g., POCs, pilots, or technical evaluations) across many simultaneous engagements — not running individual engagements yourself.

• Strong program management fundamentals: scoping, milestone tracking, resource planning, and risk management.

• Comfortable working with technical concepts (APIs, SDKs, data integrations) well enough to scope and sequence technical work, though not expected to build the solution yourself.

• Excellent stakeholder management skills; able to align Sales, Solutions Consulting, Engineering, and customer stakeholders around a shared plan.

• Strong written and verbal communication skills, with experience reporting program health to leadership.

• PMP, CSM, or equivalent program/project management certification is a plus.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $94,000 and $147,000/year, with an expected On Target Earnings (OTE) between $113,000 and $177,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.