Join Coinbase as a Machine Learning Engineer to architect multi-agent systems for automating customer support workflows.
Skills & Technologies
AI in the day-to-day
Coinbase is piloting an AI tool for initial screening interviews and an AI platform for interview note transcription.
Requirements
- Experience
- 3+ years
Benefits
Joblaze summary
In this role, the Machine Learning Engineer will focus on architecting and scaling multi-agent systems that enhance customer support workflows at Coinbase. Key skills include proficiency in Python, experience with orchestration frameworks like LangGraph, and a solid understanding of the LLM lifecycle. This position is ideal for someone with over three years of experience in building AI systems, particularly those who can effectively communicate technical concepts to diverse teams. Coinbase's fast-paced environment emphasizes innovation and collaboration, making it suitable for driven professionals.
Joblaze insights
- Listed today on Joblaze — tracked directly from Coinbase's career page.
- Coinbase has 136 other open roles including Risk & Monitoring Analyst IV, SAM Compliance Lead Analyst, Business Operations Senior Associate, Institutional.
- 2404 active Python roles on Joblaze right now.
- 45 active LangGraph roles on Joblaze right now.
- 39 active JSON roles on Joblaze right now.
- Salary band is above the typical range for AI/ML roles (median ~$190,400).
Quick facts
- Is the Machine Learning Engineer, CX Intelligence role remote?
- It's hybrid — Coinbase expects some on-site time in Brazil.
- What's the salary range?
- Coinbase lists BRL 347,900–BRL 347,900 for this role.
- How much experience is required?
- At least 3 years of relevant experience for this Machine Learning Engineer, CX Intelligence role.
- Where is the role based?
- Coinbase is hiring for this position in Brazil.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Pinecone, JSON, LangGraph, Pydantic, Google ADK, Python.
- What seniority level is this role?
- Coinbase targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Machine Learning Engineer, CX Intelligence role at Coinbase.
From the original posting
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
The CX Intelligence Engineering team, part of Coinbase's Enterprise Applications and Architecture org, builds the multi-agent platform powering Coinbase Chat, Help Center, and agent tooling. As a Machine Learning Engineer on this team, you'll design and scale the agentic systems that automate complex customer support workflows, connecting LLMs with internal APIs and tools to deliver fast, accurate, and compliant AI-powered experiences for millions of customers.
What you'll do:
- Architect multi-agent systems using advanced orchestration frameworks (LangGraph, Google ADK) to automate complex customer support procedures end-to-end.
- Build and scale integrations using Model Context Protocol (MCP) to connect LLMs with internal Coinbase APIs, databases, and third-party tooling.
- Develop automated "LLM-as-a-judge" evaluation pipelines to monitor, measure, and improve the performance of non-deterministic AI agents in production.
- Implement RAG, fine-tuning, and prompt engineering techniques to ensure chatbot responses are grounded, accurate, and compliant with Coinbase policies.
- Ship production-ready Python services that are resilient, low-latency, and capable of handling Coinbase-scale traffic across asynchronous microservices.
- Partner with Conversation Design and Product to translate complex business logic into executable agent procedures within the decentralized architecture.
Required Skills and Experience:
- 3+ years building and scaling ML/AI systems in production, with demonstrated experience implementing agentic "Loop" or "ReAct" based systems where AI takes actions autonomously.
- Deep understanding of the LLM lifecycle including context window management, token optimization, structured output parsing (Pydantic, JSON mode), and multi-agent orchestration frameworks (LangGraph, Google ADK, or similar).
- Strong proficiency in Python with hands-on experience in microservices architecture, asynchronous programming, high-throughput APIs, and vector databases (Pinecone, Weaviate, or equivalent).
- Demonstrated ability to explain model behaviors and technical trade-offs to non-technical stakeholders across CX, Legal, and Product teams.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Job ID: P77545
Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
- AI Disclosure: Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. Coinbase will not use AI to make decisions impacting employment.