Join Coinbase as a Senior Machine Learning Engineer to build AI-powered conversational systems for customer support.
Skills & Technologies
AI in the day-to-day
Coinbase is piloting an AI tool based on machine learning technologies for initial screening interviews.
Requirements
- Experience
- 5+ years
Benefits
Joblaze summary
In this role, the Senior Machine Learning Engineer on the CX Intelligence team at Coinbase focuses on developing AI-driven conversational systems that enhance customer support through chatbots and agent workflows. Key skills include expertise in Python and modern AI architectures, particularly in natural language processing and generative AI. This position is ideal for experienced professionals with a strong background in machine learning and software engineering, who are comfortable leading complex projects and mentoring others. Coinbase's dynamic environment emphasizes high standards and collaboration across teams.
Joblaze insights
- Listed today on Joblaze — tracked directly from Coinbase's career page.
- Coinbase has 89 other open roles including Senior Software Engineer Infra - Compute Platform, Senior Product Manager, CX & AI Tooling, Privacy Analyst.
- 2491 active Python roles on Joblaze right now.
- 52 active LLMs roles on Joblaze right now.
- 44 active Deep Learning roles on Joblaze right now.
- Salary band is above the typical range for AI/ML roles (median ~$190,000).
Quick facts
- Is the Senior Machine Learning Engineer, CX Intelligence role remote?
- It's hybrid — Coinbase expects some on-site time in Brazil.
- What's the salary range?
- Coinbase lists BRL 455,500–BRL 455,500 for this role.
- How much experience is required?
- At least 5 years of relevant experience for this Senior Machine Learning Engineer, CX Intelligence role.
- Where is the role based?
- Coinbase is hiring for this position in Brazil.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: LLMs, AWS Bedrock, NLP, LangGraph, Information Retrieval, LangSmith.
- What seniority level is this role?
- Coinbase targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Machine Learning Engineer, CX Intelligence role at Coinbase.
From the original posting
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Machine Learning Engineer on the CX Intelligence team within Enterprise Applications and Architecture, you'll build the AI-powered conversational systems that connect Coinbase's Help Center, chatbots, and agent workflows. The team owns the multi-agent platform powering Coinbase Chat and agent tooling, partnering with Conversation Design, CX, and Engineering to deliver secure, scalable automated support. You'll lead the design and implementation of a unified orchestration layer that coordinates interactions between vendor AI, internal multi-agent systems, and human participants, directly improving how millions of customers get help.
What you'll do:
- Architect and deploy the orchestration layer that manages state transitions, context sharing, and intent routing across vendor and internal LLM frameworks in a distributed conversational environment.
- Build production-grade Python services that bridge advanced ML/AI research with reliable, measurable customer-facing products.
- Lead end-to-end project execution for complex ML initiatives, managing priorities, technical trade-offs, and cross-functional dependencies from design through delivery.
- Establish best practices for system design, coding standards, and AI/ML development workflows across the team.
- Mentor engineers on architectural integrity and modern AI/ML patterns, raising the technical bar for the broader team.
- Conduct design reviews to ensure every feature meets Coinbase's standards for security, scalability, and performance.
Required Skills and Experience:
- 5+ years of professional experience in machine learning and software engineering, with a track record of shipping production-grade ML services at scale.
- Hands-on expertise building with modern AI architectures (LLMs, deep learning) and the generative AI ecosystem, including frameworks such as LangGraph, LangSmith, Google ADK, Vertex AI, or AWS Bedrock.
- Deep proficiency in Python with demonstrated ability to write clean, maintainable, highly-tested production code.
- Specialized knowledge in at least one domain: NLP, information retrieval, computer vision, or advanced statistical modeling.
- Proven ability to write technical design documents and present ML system architectures to cross-functional stakeholders, translating complex technical concepts for non-technical audiences.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
- Application Limit: Candidates may submit a maximum of 4 applications per 30-day period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
- AI Disclosure: Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. Coinbase will not use AI to make decisions impacting employment.