Own complex customer relationships as a Major Client Advocate, ensuring impactful outcomes for Peregrine's strategic deployments.
Posted by employer 3 days ago
First seen on Joblaze 3 days ago
Last verified on the company career page 1 day ago
AI in the day-to-day
Our AI-enabled platform turns siloed and disconnected data into operational intelligence.
Requirements
- Experience
- 5–7 years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
In the role of Major Client Advocate at Peregrine, the individual is responsible for managing complex customer relationships, ensuring that clients effectively utilize the AI-enabled platform to achieve operational success. Key skills include a strong technical background, stakeholder management, and the ability to drive adoption and measurable outcomes in high-stakes environments. This position is ideal for someone with significant experience in enterprise deployments, particularly within public safety or government sectors, who thrives in dynamic settings and can navigate ambiguity. The role is crucial for maintaining and expanding Peregrine's most strategic accounts.
Joblaze insights
- Listed 3 days ago on Joblaze — tracked directly from Peregrine's career page.
- Peregrine has 90 other open roles including Recruiting Coordinator, Controller, VP of Financial Planning & Analysis (Financial Strategy).
- Salary band is in line with the typical range for comparable tech roles (median ~$126,887).
Quick facts
- Is the Major Client Advocate, Ohio role remote?
- Yes — Peregrine lists this as a fully remote position.
- What's the salary range?
- Peregrine lists $125,000–$147,000 for this role.
- How much experience is required?
- 5–7 years of relevant experience for this Major Client Advocate, Ohio role.
- What seniority level is this role?
- Peregrine targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Major Client Advocate, Ohio role at Peregrine.
From the original posting
Backed by leading Silicon Valley investors, Peregrine helps public safety organizations, state and local and governments, federal agencies, and private-sector institutions address society’s challenges with unprecedented speed and accuracy. Our AI-enabled platform turns siloed and disconnected data into operational intelligence — instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint. Today Peregrine supports hundreds of customers across 30+ states and two countries, serving more than 125 million people — and we’re amplifying our impact as we expand into the enterprise and internationally.
We are looking for a Client Advocate to own all customer relationships throughout the contract. You’ll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform. This involves interpreting multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability, including dashboards, metrics, and onsite visits to build deep relationships with all agency stakeholders.
The Role
For our largest and most strategic deployments, adoption and measurable operational outcomes are your top priority. As a Major Client Advocate, you take end-to-end ownership of complex customer relationships — ensuring Peregrine delivers real, defensible impact at the executive level.You operate as the primary partner to senior agency leaders, translating technical delivery into sustained adoption, expansion, and long-term value. You are comfortable navigating ambiguity, structuring work across large organizations, and driving progress across internal and external stakeholders. This role is critical to protecting and growing Peregrine’s most important accounts. The right candidate is structured, accountable, strategically minded, and deeply committed to owning outcomes — not just activity.
Position is based remotely in Ohio with significant travel required.
About You
- You thrive in complex environments and enjoy taking full ownership of high-impact customer relationships
- You are confident working with command staff, executives, and technical stakeholders alike
- You bring structure to ambiguity and know how to align competing priorities toward a clear outcome
- You are disciplined in tracking adoption, usage, and success criteria to protect renewals and drive expansion
- You are calm under pressure and comfortable leading cross-functional teams without direct authority
- You care deeply about delivering real operational value — not just checking boxes
What We Look For
- 5 to 7 years of experience owning enterprise deployments, implementations, or strategic accounts
- Experience working in large, regulated, public-sector, or mission-critical environments
- Proven ability to drive adoption and measurable outcomes beyond initial go-live
- Strong executive presence and stakeholder management skills
- Comfort managing scope, risk, and complex cross-functional coordination
- Technical fluency sufficient to partner credibly with IT, Product, and Deployment teams
- Experience supporting renewals and identifying expansion opportunities
- Experience in public safety, government, or compliance-heavy environments is strongly preferred.
- Ability to travel ~60% of the time
Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, certifications or licenses, and specific work location. Information on the benefits offered is here.
Peregrine Technologies is committed to creating an inclusive environment for all employees. We celebrate diversity and are a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.