Manager, Candidate Experience

About the Role

MongoDB is looking for an analytical, people-first, and execution-obsessed leader to manage our global Candidate Experience (CEx) function. In this role, you will own the end-to-end candidate journey operations across AMER, EMEA, and APAC—building a high-performing, resource-efficient team of coordinators and ensuring every candidate leaves with a positive, lasting impression, regardless of the outcome.

We are looking for a strategic, data-fluent and operationally minded leader who can translate insights into executive narratives, proactively audit and re-architect workflows to ensure operational excellence and safely leverage automation and AI to scale how we work. The right leader for this role is passionate about mentoring regional leads to act like owners, navigating complex stakeholder relationships to standardize processes, and holding a relentlessly high bar for Candidate NPS and scheduling SLAs.

What You'll Do

• Lead & Scale Global Operations: Develop and lead a distributed team of Candidate Experience Leads & Coordinators across AMER, EMEA, and APAC. Cultivate an inclusive, high-trust team culture that balances regional needs with global standards
• Enforce Rigorous Execution Quality: Set, monitor, and enforce performance metrics (e.g., regional scheduling SLAs, coordinator productivity, and candidate NPS). Establish robust operational safeguards to systematically prevent and quickly recover from candidate experience or scheduling breakdowns
• Data-Driven Capacity Planning: Design and optimize our global operating model. Build capacity forecasts factoring in variables like interview loop complexity, time-zone overhead, and regional nuances to balance team workload without defaulting to headcount requests
• Process Optimization: Partner with recruiters and hiring managers to audit workflows, eliminate administrative debt, and build consensus around standardized, highly efficient hiring processes. Proactively identify manual bottlenecks to leverage AI, automation, and modern tools with clear ROI metrics, ensuring technology supports a personalized candidate experience
• Programmatic Candidate Journey Design: Take a holistic, end-to-end view of the global candidate lifecycle to identify high-impact opportunities for journey enhancement. Effectively design, build, and execute strategic programs and projects that elevate the overall candidate experience at every stage of the recruitment funnel
• Translate Data for Executive Influence: Translate granular operational metrics (calendar holds, clicks, turnaround times) into high-level strategic business cases. Maintain an active reporting cadence with senior Recruiting leadership and use data to confidently navigate stakeholder pushback
• Manage Vendor Relationships: Own relationships with our core scheduling technology vendors and cross-functional partners to actively monitor system performance, usage, and new feature adoption. Continuously optimize how these systems work with our global workflows

What You'll Bring

• Proven Leadership Experience: 7+ years of experience in recruiting operations, candidate experience, or talent acquisition, with at least 3 years of people management experience leading distributed or global teams across AMER, EMEA, and APAC
• Data Fluency & Tactical Insights: Proven ability to pull raw operational data and use tools like Google Sheets to analyze team capacity, catch scheduling errors, and perform root-cause diagnostics. While you won’t need to build complex dashboards, you must be highly comfortable organizing and interpreting spreadsheet data to tell a clear story and drive performance
• Automation & Process Design Instincts: Experience executing workflow audits and implementing AI, working with modern scheduling platforms (GoodTime, ModernLoop, Guide, Ashby etc). Strong ability to distinguish when to automate vs. when to simplify manually
• Stakeholder Negotiation & Consensus: Ability to negotiate with business units to balance global standardization with essential local/functional customization
• Extreme Accountability & Ownership: A proven track record of taking direct responsibility for complex program outcomes and operational failures, turning breakdowns into structural operational guardrails
• Inclusive Leadership & Growth Mindset: Highly self-aware leader who welcomes constructive feedback, models intellectual honesty, and is committed to developing people and building psychologically safe, diverse teams

Why MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

Req ID #2273448357