Manager, Customer Success (San Francisco or Denver)
Manage and develop Customer Success teams to enhance customer experience and retention at Datadog.
Posted by employer 22 hours ago
First seen on Joblaze 14 hours ago
Last verified on the company career page 14 hours ago
What you'll build
- Drive renewal and expansion sales cycle
- Serve as an advisor for customer service
- Act as a regional owner for relevant matters
- Motivate CSMs to foster customer relationships
- Collaborate cross-functionally to drive customer outcomes
Must have
- 6+ years of experience in Customer Success or Account Management
- 3+ years leading a high-performing team of Customer Success Managers
- Proven track record in negotiating contract terms
Nice to have
- Experience in the SaaS space
- Familiarity with B2B tech or subscription-based software
- Comfortable in a fast-paced environment
Requirements
- Experience
- 6+ years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
In the role of Manager, Customer Success, the individual will oversee and develop teams of Customer Success Managers, focusing on enhancing customer relationships and driving revenue growth. Key skills include experience in SaaS, team leadership, and a strong background in customer success or account management. This position is ideal for someone with over six years of relevant experience, particularly in a fast-paced tech environment. Datadog emphasizes a collaborative office culture and offers a hybrid work model to support employee well-being.
Joblaze insights
- Listed today — first seen on Joblaze October 10, 2026. Last confirmed on Datadog's careers page October 10, 2026.
- Salary band is below the typical range for Management roles (median ~$170,000).
- Starts above 8% of 311 comparable lead management roles in United States we track (median $188,641 across 93 companies).
Quick facts
- Is the Manager, Customer Success (San Francisco or Denver) role remote?
- It's hybrid — Datadog expects some on-site time in Denver, Colorado, United States.
- What's the salary range?
- Datadog lists $108,000–$144,000 for this role.
- How much experience is required?
- At least 6 years of relevant experience for this Manager, Customer Success (San Francisco or Denver) role.
- Where is the role based?
- Datadog is hiring for this position in Denver, Colorado, United States.
- What seniority level is this role?
- Datadog targets lead candidates for this position.
- Is this full-time or contract?
- Full-time for this Manager, Customer Success (San Francisco or Denver) role at Datadog.
From the original posting
As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships and collaboration it builds, and the creativity it inspires. We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them.
What You’ll Do:
- Drive and influence the full renewal and expansion sales cycle
- Serve as an advisor and role model for exemplary customer service
- Balance autonomy with effective communication upwards
- Act as a regional/segment owner and escalation point for relevant matters
- Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
- Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
- Focus on talent attraction, retention, and development to create high-performance teams
Who You Are:
- Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space
- 3+ years of experience leading a high-performing team of Customer Success Managers
- A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities
- Familiar with the B2B tech or subscription-based software space
- Comfortable in a fast-paced, scaling environment
Benefits and Growth:
- Best-in-class onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture, with opportunities to join our Community Guilds
- Intra-departmental mentor and buddy program for networking
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
About Datadog:
Standard company text repeated across Datadog's postings is omitted here.