Joblaze summary

The Fraud Operations Manager at Affirm oversees multiple teams focused on disputes and compliance, driving operational efficiency and team performance through strategic leadership. This role requires expertise in fraud risk management and operational change, with a strong emphasis on metrics like productivity and quality. Ideal candidates have significant experience in the FinTech sector, particularly in managing teams and implementing large-scale improvements. Affirm's commitment to a psychologically safe and inclusive culture further enhances the appeal of this leadership position.

Joblaze insights

Listed about 2 months ago — first seen on Joblaze September 2, 2026. Last confirmed on Affirm's careers page November 3, 2026.
This exact title is also open at 1 other location at Affirm: Remote Canada.
Salary band is below the typical range for Management roles (median ~$170,000).
Starts above 18% of 132 comparable senior management roles in United States that list AI/ML we track (median $170,000 across 48 companies). See AI/ML salary trends
AI/ML appears in 18.5% of 1011 comparable senior management roles in United States; Python appears in 3.6% of 1011 comparable senior management roles in United States.

Quick facts

Is the Manager, Fraud Operations role remote?: Yes — Affirm lists this as a fully remote position.
What's the salary range?: Affirm lists $130,000–$180,000 for this role.
How much experience is required?: At least 6 years of relevant experience for this Manager, Fraud Operations role.
What's the tech stack?: Joblaze extracted these technologies from the posting: AI/ML, Python, SQL.
What seniority level is this role?: Affirm targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Manager, Fraud Operations role at Affirm.

From the original posting

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

About the Operations team
The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk.

About the role
As a Fraud Operations Manager, you will play a critical, strategic leadership role responsible for overseeing operations across multiple Fraud Operations teams and pods, including those focused on disputes and compliance work. You will lead and develop people leaders and Individual Contributors (ICs) and be accountable for defining and executing a strategy to improve team function and drive scalable efficiency. A primary focus is cultivating a high-performance, psychologically safe culture that ensures teams meet business objectives, including productivity and accuracy, while fostering a strong sense of belonging, inclusion, and personal development.

What you'll do

Lead & Develop Talent

Lead, coach, and develop a group of people leaders and Individual Contributors (ICs) across multiple, specialized teams/pods, providing ongoing feedback, performance management, and career development to build long-term organizational capability.
Drive team performance using key metrics such as productivity, quality, customer outcomes, and service levels
Foster a high-performing, engaged team environment that operates effectively in a fast-paced, evolving environment
Partner with recruiting to hire, onboard, and retain top talent

Set Strategy & Own Program Performance

Define and champion a clear operational strategy and roadmap to significantly improve the function, efficiency, quality, and compliance of your assigned teams/pods.
Drive operational excellence by leveraging domain expertise to identify and implement transformational changes and efficiencies that simplify investigator workflows.
Ensure full accountability for service levels and productivity of assigned areas, proactively managing queue health through data-driven burn down plans to maintain a healthy buffer.

Drive Cross-Functional Alignment

Translate broader business goals into clear team-level objectives, providing clear, transparent communication to ensure operational alignment.
Proactively identify and mitigate systemic issues by looking beyond standard reporting and collaborating with cross-functional partners.
Serve as the ultimate escalation point for complex merchant, user, or internal stakeholder issues, establishing robust frameworks for incident resolution
Research and resolve risk events stemming from process breakdowns.

What we look for

6+ years of direct experience in disputes, fraud risk prevention and detection within FinTech/tech industry
5+ years of experience in fraud management or related people management roles, including proven experience leading managers or senior ICs.
Demonstrated success setting strategy and delivering large-scale operational change with measurable impact on efficiency, quality, and customer experience.
Strong strategic planning, risk management, and prioritization skills, with the ability to balance short-term delivery and long-term capability building.
Exceptional executive communication and influence skills, with the ability to align diverse stakeholders.
Proven experience in leading teams through major change and comfort with ambiguity.
Ability to maintain composure and act as a role model when presented with barriers or when results are not as expected.
Experience with AI project-driven initiatives (e.g., leveraging AI-enabled tools, agent assist, or automation to improve operational efficiency or knowledge management).
Experience in Lean Six Sigma, continuous improvement practices, and/or data-driven methodologies to drive scalable efficiency.
Working knowledge of scripting & querying languages (e.g., Python, SQL) is a plus.

Base Pay Grade - J
Equity Grade - 6

USA base pay range (CA, WA, NY, NJ, CT) per year: $130,000 - $180,000
USA base pay range (all other U.S. states) per year: $115,000 - $165,000

#LI-Remote

Remote-first with flexibility built in
Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.

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Standard company text repeated across Affirm's postings is omitted here.

Manager, Fraud Operations

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