Is the Manager, Restaurant Tech Support role remote?

No — this is an on-site role in Mexico City.

Where is the role based?

Restaurant365 is hiring for this position in Mexico City.

What seniority level is this role?

Restaurant365 targets lead candidates for this position.

Is this full-time or contract?

Full-time for this Manager, Restaurant Tech Support role at Restaurant365.

Manager, Restaurant Tech Support at Restaurant365

Joblaze summary

In this role, the Product Support Manager oversees daily operations of a support team, focusing on coaching agents and enhancing performance through data analysis. Key skills include leadership in a fast-paced SaaS environment and the ability to collaborate with cross-functional teams in Product, Engineering, and Customer Success. This position is ideal for someone with a strong background in team management and a hands-on approach to problem-solving. Restaurant365 emphasizes a culture of empowerment and continuous improvement, making it a dynamic workplace.

Joblaze insights

Listed 9 days ago on Joblaze — tracked directly from Restaurant365's career page.
Restaurant365 has 33 other open roles including Workplace Experience Coordinator, Account Executive, Mid Market Payroll Sales, Bilingual Account Executive, Commercial Sales - FL.

Quick facts

Is the Manager, Restaurant Tech Support role remote?: No — this is an on-site role in Mexico City.
Where is the role based?: Restaurant365 is hiring for this position in Mexico City.
What seniority level is this role?: Restaurant365 targets lead candidates for this position.
Is this full-time or contract?: Full-time for this Manager, Restaurant Tech Support role at Restaurant365.

From the original posting

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! We're looking for a Product Support Manager to lead one of our Mexico-based support teams. This isn't a role for someone who wants to manage from a distance you'll be close to the work, close to your team, and close to the customer. You'll own day-to-day operations, coach your agents and team leads, drive performance through data, and partner cross-functionally with Product, Engineering, and Customer Success to continuously improve how we serve our customers. If you're energized by building high-performing teams, thrive in a fast-moving SaaS environment, and know how to balance operational discipline with genuine people leadership this role is for you.

Manager, Restaurant Tech Support

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