Join Flexport as a Market Performance Associate to drive vendor performance and optimize operational strategies in global trade.
Posted by employer 1 week ago
First seen on Joblaze 1 week ago
Last verified on the company career page 17 hours ago
Requirements
- Experience
- 2+ years
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
The Market Performance Associate for Ocean Gateway at Flexport focuses on enhancing operational efficiency by managing vendor relationships and ensuring timely performance across various logistics partners. This role requires a strong background in supply chain management, with skills in data analysis and tools like SQL and Excel to drive performance metrics. Ideal candidates will have at least two years of relevant experience and a knack for building partnerships within the freight forwarding industry. Flexport's commitment to innovation and exceptional service makes this position pivotal in navigating the complexities of global trade.
Joblaze insights
- Listed 8 days ago on Joblaze — tracked directly from Flexport's career page.
- Flexport has 98 other open roles including Area Manager, Global Operations Specialist, Human Resources Manager.
- 2277 active SQL roles on Joblaze right now.
- 451 active Snowflake roles on Joblaze right now.
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- Typical SQL salary we track runs $115,600–$185,000 (median $150,301, across 1123 roles). See SQL salary trends
Quick facts
- Is the Market Performance Associate - Ocean Gateway role remote?
- No — this is an on-site role in Guadalajara, Mexico.
- How much experience is required?
- At least 2 years of relevant experience for this Market Performance Associate - Ocean Gateway role.
- Where is the role based?
- Flexport is hiring for this position in Guadalajara, Mexico.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Excel, Looker, SQL, Snowflake.
- What seniority level is this role?
- Flexport targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Market Performance Associate - Ocean Gateway role at Flexport.
From the original posting
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
Market Performance Associate - Ocean Gateway
Description:
As the Market Performance Associate for Ocean Gateway, you will be responsible for the ground performance strategy and planning within your assigned markets. Your main objective is to achieve over 95% destination On-Time Performance (OTP) by proactively managing all operational elements, including terminals, Shipping Line (SSL) carriers, rail providers, warehouses, and truckers, to consistently meet our Service Level Agreements (SLAs).
A key part of this role involves driving exceptional vendor performance. You will coach vendors, serve as their primary escalation point, and act as a technical support liaison. Additionally, you will collaborate with the Trucking Procurement team to adjust volume allocations and provide insights into trucking market needs, which will help prioritize onboarding efforts. Working within Ocean Gateway, you will maintain close ties with your Gateway Execution peers, gathering crucial feedback directly from the operators who handle the containers.
You will
- Develop and own vendor relationships, ensuring we have drayage partners in place that will support growth and deliver a best-in-class service for our customers.
- Develop dashboards to measure trucking SLAs: Work cross functionally with business leads to help them set and achieve key results.
- Manage performance reporting at a market and vendor level, including inbound forecasting, milestone reporting, timely pickup and delivery.
- Provide Product Support to drayage carriers by onboarding, training and continuously coaching dispatchers on Transmission.
- Trucker Assignment Inputs: Provide detailed feedback and recommendations to ensure drayage market allocations leverage top performing carriers.
- Oversee successful implementation of new FCL/LCL destination business, by way of proper carrier selection, SOP development, and intimate shipment monitoring.
- Navigate service escalations alongside Gateway Operator peers to keep freight moving and deliver a positive client experience.
You should have
- BA/BS degree and/or 2+ years of experience in relevant freight forwarding, transportation or supply chain rolesExcellent communication, interpersonal, and organizational skills
- In depth knowledge of product and technology within the industry, experience building product and partnering with product teams to deliver innovative and unique solutions
- Industry expert for knowledge on ground transportation, experience with regards to imports and/or exports from a sales, operational and procurement perspective.
- Experience building and maintaining strong relationships and partnerships with vendors.
- Analytical skills and metric / data based approach to solving problems, drives organization by numbers/metrics.
- Strong analytical background and knowledge of analytical tools (Excel, etc)
- Strategic vision and ground floor execution
- Experience with SQL, Looker, and Snowflake, including data manipulation and dashboard/report building.
#LI-onsite
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
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