Support day-to-day operations for institutional clients in a leading digital asset platform.
Posted by employer 15 hours ago
First seen on Joblaze 1 hour ago
Last verified on the company career page 1 hour ago
Not disclosed in this posting: compensation, years of experience, visa sponsorship.
Joblaze summary
In the role of Member of Custody Operations for Digital Assets, the individual manages daily operational tasks to ensure a seamless experience for institutional clients, focusing on transaction reviews and approvals. Key skills include a strong understanding of custody operations, regulatory considerations, and the ability to collaborate with various teams to address complex client needs. This position is suited for someone with a background in operations or client services, ideally at a mid to senior level, who can navigate the intricacies of digital asset management. Anchorage emphasizes a culture of security and collaboration, requiring in-person onboarding to foster team cohesion.
Quick facts
- Is the Member of Custody Operations, Digital Assets role remote?
- No — this is an on-site role in San Francisco, California, United States.
- Where is the role based?
- Anchorage is hiring for this position in San Francisco, California, United States.
- What seniority level is this role?
- Anchorage targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Member of Custody Operations, Digital Assets role at Anchorage.
From the original posting
At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.
Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.
The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn.
With the evolving landscape of digital threats and an increasing volume of sophisticated attacks by malicious actors, we have a security policy mandating all new hires complete an in-person onboarding process - no exceptions. Security is our foundation and we prioritize physical identity verification and secure IT setup. While our security and IT logistics require physical presence to protect our infrastructure from sophisticated global threats, this move is equally about our Village culture. We believe that a laptop can be shipped, but our culture cannot.
As a Member of Custody Operations, Digital Assets, you are responsible for supporting the day-to-day operations that the company processes in support of clients' daily activities. In this role, you are responsible for ensuring an excellent operational experience by reviewing client transactions and instructions in a timely manner, providing attentive care to our clients, and managing their transactions in a risk-conscious way. You will become intimately familiar with the operations of our clients and their use of our platform, anticipate their needs, and serve as an advocate for them internally in partnership with Client Experience teams. You will have a full understanding of the custody operations of the firm, as well as the regulatory and operational considerations at each step. You support client interactions across multiple teams and work closely with your Client Operations teammates to ensure processes and procedures are developed and continuously refined.
In this role, you will:
Service institutional clients by managing operational tasks, developing and executing operational processes in support of our clients' needs, and performing transaction reviews and approvals.
Develop familiarity with all of our product and service offerings, gaining a deep understanding of product features and supported cryptocurrencies.
Collaborate with cross-functional teams, including Client Experience, Sales, Compliance, and Product, to develop operational solutions for complex client requests.
Participate in regular evening and weekend on-call rotations.
We have created the Factors of Growth & Impact to help Villagers better measure impact and articulate coaching, feedback, and the rich and rewarding learning that happens while exploring, developing, and mastering the capabilities and contributions within and outside of the Member of Client Operations role: