Operations Manager, Air
Own the end-to-end implementation of onboarding and launching new customers on Athelas Air at Commure.
Posted by employer 2 months ago
First seen on Joblaze 1 month ago
Last verified on the company career page 1 day ago
Skills & Technologies
AI in the day-to-day
null
Requirements
- Experience
- 2–5 years
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
In the role of Operations Manager for Air at Commure, the individual will oversee the onboarding and launch of new customers on the Athelas Air platform, ensuring a seamless transition and high user adoption. Key skills include project management, technical specification drafting, and cross-functional collaboration, particularly with engineering and product teams. This position is ideal for someone with 2-5 years of experience in operations or project management within the SaaS or HealthTech sectors, who thrives in fast-paced environments focused on impactful healthcare solutions.
Joblaze insights
- Listed about a month ago — first seen on Joblaze September 3, 2026. Last confirmed on Commure's careers page October 31, 2026.
- SaaS appears in 3% of 468 comparable mid management roles in United States; Healthcare appears in 0.6% of 468 comparable mid management roles in United States.
Quick facts
- Is the Operations Manager, Air role remote?
- No — this is an on-site role in Mountain View, CA.
- How much experience is required?
- 2–5 years of relevant experience for this Operations Manager, Air role.
- Where is the role based?
- Commure is hiring for this position in Mountain View, CA.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI, Healthcare, SaaS.
- What seniority level is this role?
- Commure targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Operations Manager, Air role at Commure.
From the original posting
About the Role
As Operations Manager, Air, you will own the end-to-end implementation of onboarding and launching new customers on Athelas Air (EHR). You’ll partner with Engineering and Launch to ensure each practice transitions smoothly, on time, and with high adoption. You’ll build scalable launch playbooks; scope, define, and prioritize product features based on customer workflows; define success metrics; and continuously refine processes to accelerate time-to-value.
This full-time position requires working 5 days a week in our Mountain View, CA office.
What You'll Do
Customer Discovery, Workflow Analysis & Technical Collaboration:
Engage directly with customers to map their existing clinical and administrative workflows.
Product Management & Technical Specifications:
Draft detailed functional and technical specifications (user stories, acceptance criteria, data mappings, interface requirements) based on scoped customer needs.
Partner with Product and Engineering to validate feasibility, clarify requirements, and prioritize specs in the development backlog.
Project Leadership & Stakeholder Coordination:
Develop and maintain detailed implementation plans, timelines, and resource allocations for each customer launch.
Lead cross-functional launch teams through weekly status calls, playbook adherence, and risk-mitigation workflows.
Act as the primary operations liaison among Sales, Customer Success, Product, Engineering, Professional Services, and Support.
Align on deliverables, dependencies, and hand-offs; flag and escalate critical-path issues early.
Process Design, Optimization & Tooling:
Create and evolve scalable, standardized launch playbooks and templates for data migration, build-out, training, and go-live support.
Identify bottlenecks and implement continuous improvements to reduce time-to-launch and increase launch quality.
Build and maintain internal Retool applications to streamline operational workflows and empower non-technical stakeholders to create custom dashboards, reports, and tools without code.
Go-Live Support & Adoption:
Facilitate hypercare support during and immediately after go-live; track issue-resolution SLAs.
Monitor and report on key adoption metrics (e.g., login rates, documentation volume, billing task completion).
What You Have
Education: Bachelor’s degree in Business, Healthcare Administration, Information Systems, or a related field. MBA or advanced degree a plus.
Experience:
~2-5 years of operations or project management experience in SaaS or HealthTech.
Proven track record of leading complex, cross-functional programs to successful delivery on time and within scope.
Standard company text repeated across Commure's postings is omitted here.