Operations Specialist - Enablement
Join Multiverse as an Operations Specialist to enhance the effectiveness of coaches and instructors in delivering successful learner outcomes.
Posted by employer 4 days ago
First seen on Joblaze 4 days ago
Last verified on the company career page 11 hours ago
What you'll build
- Coordinate onboarding and training for coaches and instructors
- Own enablement initiatives/projects end to end
- Manage the shared Senior Coach and Instructor pool
- Provide operational support to the enablement team
- Keep the enablement content library organized
Must have
- 2–4 years of experience in Operations, Project Management, or Customer Success
- Passionate about using data to solve problems
- Designed and implemented processes or playbooks
Nice to have
- Experience in a fast-paced, tech-enabled environment
- Natural collaborator who communicates clearly
- Empathetic and mission-driven
Practical constraints
- Collaborate in the office three days per week
Requirements
- Experience
- 2–4 years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Operations Specialist in the Coach & Instructor Enablement Team at Multiverse is responsible for coordinating the onboarding and ongoing training of coaches and instructors, ensuring they receive the necessary support to enhance learner outcomes. This role requires proficiency in data management and process implementation, as well as strong collaboration skills to navigate a fast-paced environment. Ideal candidates will have 2-4 years of experience in operations or project management, particularly within tech-driven settings, and a commitment to fostering learner success.
Joblaze insights
- Listed 4 days ago — first seen on Joblaze October 29, 2026. Last confirmed on Multiverse IO's careers page November 2, 2026.
Quick facts
- Is the Operations Specialist - Enablement role remote?
- It's hybrid — Multiverse IO expects some on-site time in London.
- How much experience is required?
- 2–4 years of relevant experience for this Operations Specialist - Enablement role.
- Where is the role based?
- Multiverse IO is hiring for this position in London.
- What seniority level is this role?
- Multiverse IO targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Operations Specialist - Enablement role at Multiverse IO.
From the original posting
Operations Specialist
This role sits within the Coach & Instructor Enablement Team the team exist to make the delivery organisation measurably better at retaining learners and delivering successful outcomes consistently, predictably and at scale. This team has six specialists supporting hundreds of coaches and instructors across all learner programmes.
Specifically, you will
Coordinate onboarding and on-going training for coaches and instructors. That covers scheduling, audience, facilitator/SME, materials, attendance & completion, recordings, teach-backs, certification tracking, compliance, CPD completion, chasing as needed and other training operations admin.
Own enablement initiatives/projects end to end, ensuring the right coaches and instructors receive the right training and up-skilling at the right time to deliver customer programs. You manage every contributor and hold the central view across all enablement work.
Manage the shared Senior Coach and Instructor pool day to day, allocating their time across Technical Skills, EPA and other enablement work while the specialists direct the content.
Provide operational support to the enablement team. Make sure the data and enablement inputs are ready for the monthly quality calibrations led by senior leadership.
Keep a record of champions and buddies, who they support and what has been handed to them, so delegated work does not get lost.
Keep the enablement content library and enablement communications in order, from version control and retiring old material to release notes and reminders.
Report regularly to Senior Managers and Delivery Managers, and help prepare for MBRs and QBRs.
About You
2–4 years of experience in an Operations, Project Management, or Customer Success function - ideally in a fast-paced, tech-enabled environment
You’re passionate about using data to solve problems and can build dashboards or reports that turn raw information into actionable insights
You’ve designed and implemented processes or playbooks that improved team performance and operational consistency
A natural collaborator who communicates clearly, navigates ambiguity with confidence, and takes initiative to move work forward without waiting for direction
You thrive in a dynamic environment, balancing long-term improvements with short-term needs, and consistently deliver to a high standard
You are empathetic and mission-driven: motivated by helping learners succeed, and by supporting the coaches who enable that success
Benefits
Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Our Commitment to Diversity, Equity and Inclusion
Standard company text repeated across Multiverse IO's postings is omitted here.