Join Rothy's as a part-time Keyholder to create exceptional customer experiences and support store operations.
Posted by employer 3 days ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
What you'll build
Must have
Requirements
Not disclosed in this posting: compensation, seniority, work arrangement, visa sponsorship.
Benefits
Joblaze summary
In the role of Part-Time Keyholder at Rothy's, the individual will focus on enhancing customer experiences through exceptional service and team leadership on the sales floor. Key skills include retail experience, customer engagement, and operational support, with an emphasis on coaching peers and maintaining brand standards. This position is suitable for candidates with 1-2 years of retail or customer service experience, particularly those looking to develop their leadership abilities. The team is dedicated to fostering a welcoming environment and building lasting customer relationships.
Joblaze insights
Quick facts
From the original posting
King of Prussia, PA
As a Keyholder, you will help bring our company values to life by creating a service-first culture on the sales floor and supporting smooth store operations. You’ll act as a role model for your peers, delivering exceptional customer experiences, coaching in the moment, and upholding operational excellence. As part of the leadership team, you may serve as Manager on Duty, ensuring the store reflects our brand standards and values in every interaction.
Customer Experience (80%)
Lead and model Rothy’s Experience through exceptional service and selling on the sales floor by coaching and guiding team members to consistently uphold brand standards
Drive personal and team sales results, by delivering the Rothy’s Experience to all customers and supporting your teammates through coaching and team selling
Assist with the execution of in store events and activations that engage the local community, support brand awareness, and drive sales
Support with onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor
Team Leadership & Operational Excellence (20%)
Act as Manager on Duty when assigned ensuring daily operations, visual merchandising tasks, and service expectations are being met by all team members
Own assigned areas of responsibility as part of the Division of Responsibility (DOR) program and communicate progress, opportunities, and feedback to store leadership
Guided by Rothy’s values and committed to fostering a welcoming, service driven environment:
Embrace Possibility. We dream BIG, really big
18 years of age or older
1–2 years of retail or customer service experience, ideally with some leadership responsibility
A proven ability to connect with customers and deliver exceptional service
Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership
A desire to grow your leadership skills
Ability to stand/walk an entire shift
Wellness and Commuter Programs
PTO and Wellbeing Time
Employee Discount Program
Please see our Privacy Policy here
Standard company text repeated across Rothy's's postings is omitted here.