Partner Operations Manager
Manage partner operations to ensure high-quality output and support for capture partners in a remote-first environment.
Posted by employer 4 days ago
First seen on Joblaze 2 days ago
Last verified on the company career page 19 hours ago
What you'll build
- Prepare proposals and agreements from approved templates
- Set partners up on the platform and train their teams
- Manage device allocation and inventory records
- Monitor daily performance and quality across partners
- Own partner payments and reconciliation
Must have
- 3 to 5+ years in partner or vendor operations
- Experience in business operations or project management
- Highly organized and detail-focused
- Strong interpersonal skills
Nice to have
- Background in data collection or AI training data
- Experience with device deployment and inventory tracking
- Experience running partner operations across several countries
- Working fluency in one or more business languages
AI in the day-to-day
You use AI tools in your day-to-day work to pull and analyze data, draft partner communications, and streamline your own processes.
Requirements
- Experience
- 3–5 years
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
The Partner Operations Manager at Mecka AI is responsible for ensuring that newly signed capture partners achieve consistent, high-quality output through effective onboarding, training, and ongoing support. This role requires expertise in partner operations, project management, and the ability to utilize AI tools for data analysis and communication. Ideal candidates will have 3 to 5 years of relevant experience, strong organizational skills, and a proactive approach to problem-solving in a fast-paced environment. As this is a new function, the manager will also have the opportunity to establish processes and standards that will shape the future of partner operations.
Joblaze insights
- Listed 2 days ago — first seen on Joblaze November 2, 2026. Last confirmed on Mecka AI's careers page November 4, 2026.
Quick facts
- Is the Partner Operations Manager role remote?
- Yes — Mecka AI lists this as a fully remote position.
- How much experience is required?
- 3–5 years of relevant experience for this Partner Operations Manager role.
- What seniority level is this role?
- Mecka AI targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Partner Operations Manager role at Mecka AI.
From the original posting
About the Role
Signing a capture partner is the start of the work. Getting that partner to steady, high-quality output takes onboarding, training, hardware, support, and reporting, and every step has to run on time.
As Partnership Operations Manager, you will own that path for our regional partnership leads so they can focus on finding and signing partners. This is a new function, so you will set the standards and tooling yourself and make them repeatable across regions.
What You Will Do
Deal support: Prepare proposals and agreements from approved templates and keep a clean record of every partner’s rates, volumes, and term dates.
Onboarding: Set partners up on the platform, issue devices and accounts, and train their teams on capture standards so they reach full output quickly.
Hardware: Manage device allocation, tracking, replacements, and returns with our hardware and logistics teams, and keep inventory records accurate.
Partner support: Be the first point of contact for partners, and run the support channel to clear service levels. Resolve problems yourself or route them to product, engineering, or finance before capture is disrupted, and pass on what partners need from the platform and devices.
Performance and reporting: Monitor daily performance and quality across partners, including recorded, approved, and deliverable hours, recording counts, and QA rejection rates. Act when numbers slip, and raise anything commercial with the partner’s regional lead. Keep scorecards, business reviews, and the data behind them current.
Payments: Own partner payments and reconciliation, making sure hours are approved correctly and paid accurately and on time.
Playbook: Build and improve the processes, checklists, and tools that keep partner operations running as the network grows.
What You Bring
Experience: 3 to 5+ years in partner or vendor operations, supply or merchant onboarding, business operations, program or project management, or account management, ideally at a high-growth marketplace, delivery, or BPO company.
Execution: A record of running many partner launches at once across time zones, with clear process and tight follow-up.
Organization: Highly organized and detail-focused, able to manage many partners and tasks at once without letting things slip.
AI fluency: You use AI tools in your day-to-day work to pull and analyze data, draft partner communications, and streamline your own processes.
Problem solving: A practical problem-solver who stays calm under pressure and sees problems through to resolution.
Relationships: Strong interpersonal skills. You work well with both partners and internal teams.
Agency: A high degree of initiative and comfort with ambiguity. This is an early and unstructured role, so you will set your own priorities, work without an established playbook, and build processes where none yet exists.
Even better if you have
Industry: Background in data collection, AI training data, or BPO services.
Field deployment: Experience with device deployment and inventory tracking across partner sites.
Multi-country: Experience running partner operations across several countries and time zones.
Languages: Working fluency in one or more of our regions’ main business languages, alongside professional English.
Standard company text repeated across Mecka AI's postings is omitted here.