Partner Operations Manager
Lead and scale partner operations at Ethos, focusing on debt management and team development.
Posted by employer 2 days ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
What you'll build
- Lead and manage day-to-day debt management team operations
- Develop and execute effective agent debt management procedures
- Gather, document, prioritize, and communicate enhancements to debt management practice
- Monitor relevant debt management metrics and prepare reports
- Recruit, hire, mentor, and develop partnership operations associates
Must have
- 5+ years in operations, debt management or debt recovery operations
- 2+ years of experience managing a team and operations
Requirements
- Experience
- 5+ years
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
The Partner Operations Manager at Ethos Life is responsible for overseeing the daily operations of the debt management team, ensuring efficient processes and effective communication across departments. This role requires a strong background in operations and debt management, with at least five years of experience, including team leadership. Ideal candidates are those who thrive in fast-paced environments and possess a keen ability to adapt to change while maintaining attention to detail. Ethos Life emphasizes a collaborative culture, aiming to build a top-tier agent debt management program.
Joblaze insights
- Listed yesterday — first seen on Joblaze October 25, 2026. Last confirmed on Ethos Life's careers page October 25, 2026.
Quick facts
- Is the Partner Operations Manager role remote?
- No — this is an on-site role in Bangalore, India.
- How much experience is required?
- At least 5 years of relevant experience for this Partner Operations Manager role.
- Where is the role based?
- Ethos Life is hiring for this position in Bangalore, India.
- What seniority level is this role?
- Ethos Life targets lead candidates for this position.
- Is this full-time or contract?
- Full-time for this Partner Operations Manager role at Ethos Life.
From the original posting
About Ethos
About the Role
We are seeking an experienced lead to support and scale our management of partner operations at Ethos. Among others, you will own the vision, strategy, and roadmap for creating an efficient, highly successful, debt management team, as well as develop process, reporting and metrics around debt management. You will also be responsible for developing, planning, and implementing scalable solutions that support the continuous improvement and growth of the organization. We are looking for someone who is energetic, self-motivated, and ready to step up to the challenge of helping build a best-in-class agent debt management program.
Duties & Responsibilities:
- Lead and manage day-to-day debt management team operations
- Develop and execute effective agent debt management procedures, policies, and standards
- Gather, document, prioritize, and communicate relevant enhancements and fixes to our debt management practice, including working with Engineering, Marketing, and Analytics
- Partner with the Head of Partner Operations to develop relevant goals and objectives then work with the team to meet them on a consistent basis
- Monitor relevant debt management metrics and prepare reports
- Act as liaison between Accounting, Risk Ops, Sales and other cross-functional partners
- Gather, document, and communicate relevant product, marketing, and business updates to the debt management team
- Recruit, hire, mentor, and develop partnership operations associates
- Create and nurture a work environment and team culture where agents can excel
- Stay informed on the latest industry best practices, strategies, and methods
Qualifications & Skills:
- 5+ years in operations, debt management or debt recovery operations, 2+ years of experience managing a team and operations
- Extensive knowledge of debt management trends and new technology
- Sharp focus on execution and an owner mentality with a track record of delivering success in a timely manner
- Strong intellectual curiosity and drive to solve problems
- Excellent time management and prioritization necessary to balance all responsibilities
- Can adapt to changes quickly
- Adaptable to change and ability to change tasks quickly with maintaining attention to detail
#LI-Onsite
#LI-KP1
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
Standard company text repeated across Ethos Life's postings is omitted here.