Payments Performance Strategist, LATAM

Who we are

About the team

The Global Payments Performance Team identifies payment optimization opportunities for Stripe’s merchants. The Global Payments Performance team serves a critical role both in demonstrating thought leadership on challenging payment topics, and also partnering with our high-potential merchants to set them up for long term success. We want a partnership with Stripe to be a competitive advantage for our customers, large and small, by providing them with best-in-class technology in concert with insightful and specific advice on how to harness this technology to achieve their business goals.

What you’ll do

The Payments Performance Strategist, LatAm, will be responsible for leading data-driven discussions with existing and prospective LatAm merchants on optimisation strategies across a variety of areas including, card network costs, acceptance, fraud, and cross-border flows to start. Initially, the focus will be primarily on the Mexican market. You will be instrumental in building our optimisation narratives/tools and delivering on our merchant engagement model. You will also collaborate with Sales, deploying your knowledge to differentiate Stripe to win deals, and partner with our Customer Success organization to ensure that merchants are successful working with Stripe.

Responsibilities

• Serve as both an internal and merchant-facing expert on payment optimisation strategies in LatAm.
• Partner directly with strategic merchants to identify, diagnose, and solve complex payments performance challenges, using quantitative and qualitative analysis to uncover root causes and improvement opportunities.
• Analyze performance across the end-to-end payments funnel, including authorization, conversion, fraud and risk, payment methods, and cost of payments.
• Translate complex payments data and technical concepts into clear, actionable insights and compelling executive-level narratives.
• Lead discussions with existing and prospective LatAm merchants from problem definition through recommendation, and provide the Sales team with tools and training to lead discussions with merchants and prospects.
• Gather and build on Stripe’s wide-ranging payments expertise to create LatAm optimisation narratives/tools supported by rigorous analysis.
• Use existing tools to deploy sophisticated optimisation playbooks and analyses across Stripe’s LatAm customer portfolio.
• Identify patterns across individual customer engagements and turn bespoke insights into scalable frameworks, tools, playbooks, and best practices to improve our self-serve offerings.
• Synthesize and relay customer feedback and our findings to inform Stripe’s product roadmap.

Who you are

Minimum requirements

• 5+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry, with a focus on the LatAm market
• Understanding of e-commerce payments, cards based payments processing and optimisation strategies
• Experience presenting directly to merchants
• Serve as a subject matter expert providing both internal and customer-facing advisory in the payments domain
• Language proficiency in Spanish

Preferred requirements

• Experience with SQL, dashboard building, modeling, or reporting
• Understanding of card network rules and regulations, local payment methods, and the regulatory environment (PSD2/PSD3)
• Experience presenting to senior business leaders