Joblaze summary

In the role of Payroll and Taxes Manager at Gusto, the individual will oversee a team dedicated to ensuring timely and accurate payroll processing while adhering to tax regulations. Key skills include a strong grasp of customer experience metrics and a background in payroll or tax, with an emphasis on using data for continuous improvement. This position is ideal for someone with at least three years of leadership experience who is adept at problem-solving and team development. Gusto's focus on AI integration suggests a forward-thinking approach to enhancing operational efficiency.

Joblaze insights

Listed about a month ago — first seen on Joblaze September 23, 2026. Last confirmed on Gusto's careers page November 5, 2026.
Salary band is below the typical range for Management roles (median ~$172,080).
Starts above 1% of 321 comparable lead management roles in United States we track (median $190,900 across 97 companies).

Quick facts

Is the Payroll and Taxes Manager role remote?: It's hybrid — Gusto expects some on-site time in Denver, CO - Hybrid; Scottsdale, AZ - Hybrid.
What's the salary range?: Gusto lists $74,245–$91,000 for this role.
How much experience is required?: At least 3 years of relevant experience for this Payroll and Taxes Manager role.
Where is the role based?: Gusto is hiring for this position in Denver, CO - Hybrid; Scottsdale, AZ - Hybrid.
What seniority level is this role?: Gusto targets lead candidates for this position.
Is this full-time or contract?: Full-time for this Payroll and Taxes Manager role at Gusto.

From the original posting

About Gusto

About the Role:

As a Payroll & Tax Team Leader, you will be at the heart of our world-class support team, playing a pivotal role in ensuring businesses run smoothly. You'll lead a dedicated team that leverages Gusto's powerful platform to handle one of the most vital tasks—ensuring employees get paid accurately and on time while maintaining compliance with state and federal tax laws. With your leadership, we'll continue to set the bar for service excellence, driving customer happiness and industry-leading NPS while supporting over 300,000 businesses (and counting!).

You'll coach and mentor a high-performing team of customer advocates, leading with passion and vision to scale our operation for millions of businesses in the years ahead. If you're excited by the challenge of driving impact for small businesses and their employees, and ready to help Gusto shape the future of work, we want to hear from you!

Here’s what you’ll do day-to-day:

Lead a team of passionate individuals and support their daily activities.
Create an environment of continuous development and improvement through mentoring, coaching, and feedback.
Empower your team to use scalable systems and metrics to monitor and improve the customer experience.
Understand your team's performance and coach individuals to meet or exceed their performance goals.
Use scalable systems and metrics to monitor and improve the customer experience, driving loyalty, retention, and growth.
Understand and communicate company initiatives, OKRs, and metrics used to measure growth and performance in customer support.
Use data to identify how we can improve our tools and processes as we scale.
Build a strong culture of collaboration with our product team to prioritize the most impactful product enhancements and reduce inbound inquiries.
Partner cross-functionally to develop your team's skills and capabilities over time.
Utilized AI to learn quickly, create process improvement, gain efficiencies and drive organizational change for you and your team.

Here’s what we're looking for:

Minimum of 3 years of experience leading teams of individual contributors.
Deep understanding of customer experience, support metrics, best practices, and tools.
Loves creative problem-solving to dissolve roadblocks.
Background in payroll and/or tax is desired.
Deep understanding of customer satisfaction indicators and best practices.
Expertise in identifying, analyzing, and implementing behaviors that build customer loyalty.
Demonstrated success in continuous process improvement.
Experience using data to build new processes and improve existing ones.
Ability to hire, coach, and retain top talent in a highly complex and regulated support environment.
Bachelor's degree preferred, but not required.
Adopts AI in their daily tasks and works to efficiently use these tools to drive the business

Our cash compensation amount for this role is $69,000/yearly - $85,000/yearly in Phoenix and $74,245/yearly - $91,000/yearly in Denver, Chicago and Las Vegas. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

At Gusto, we don't use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you're accountable for) — which is why you'll see something like "Head of X" instead of a rank word like "Director" that tells you neither. Because of this, the title on this posting may look different from what you'd expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate.

Standard company text repeated across Gusto's postings is omitted here.

Payroll and Taxes Manager

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