Support payroll operations compliance and manage workflows for state registrations and employer accounts at Mercury.
Posted by employer 8 hours ago
First seen on Joblaze 3 hours ago
Last verified on the company career page 3 hours ago
What you'll build
- Own end-to-end workflows across assigned areas
- Research state and local requirements
- Work directly with government agencies and partners
- Manage account and registration lifecycle changes
- Maintain accurate customer records
Must have
- 2+ years of experience in payroll operations or related field
- Strong ownership and ability to manage work
- Strong research and problem-solving skills
- Excellent attention to detail
- Strong written and verbal communication skills
Nice to have
- Experience with multi-state employer registrations
- Experience with workers’ compensation policy administration
- Experience with FQAL, RAA, SOI filings
- Experience in payroll, fintech, or insurance
Requirements
- Experience
- 2+ years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
The Payroll Operations Specialist at Mercury is responsible for managing operational workflows related to state registrations, employer account maintenance, and workers' compensation. This role requires expertise in payroll operations and compliance, with a strong emphasis on research and problem-solving skills to navigate various state requirements. Ideal candidates will have at least two years of relevant experience and a detail-oriented approach to managing multiple deadlines. The position involves collaboration with various stakeholders, including government agencies and insurance carriers, to ensure smooth payroll operations.
Joblaze insights
- Listed today — first seen on Joblaze November 10, 2026. Last confirmed on Mercury's careers page November 10, 2026.
- This exact title is also open at 1 other location at Mercury: San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States.
- Salary band is below the typical range for comparable tech roles (median ~$127,600).
- Starts above 9% of 1434 comparable mid other roles in United States we track (median $105,000 across 185 companies).
Quick facts
- Is the Payroll Operations Specialist role remote?
- It's hybrid — Mercury expects some on-site time in San Francisco, CA, United States.
- What's the salary range?
- Mercury lists $77,000–$96,600 for this role.
- How much experience is required?
- At least 2 years of relevant experience for this Payroll Operations Specialist role.
- Where is the role based?
- Mercury is hiring for this position in San Francisco, CA, United States.
- What seniority level is this role?
- Mercury targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Payroll Operations Specialist role at Mercury.
From the original posting
About the Role & Team
The Payroll Operations Specialist supports the compliance infrastructure that keeps our customers’ payroll operations running smoothly. You’ll own operational workflows across state registrations, employer account maintenance, workers’ compensation, business registrations, and related requirements.
You’ll work closely with Payroll Operations, Customer Support, Benefit, government agencies, insurance carriers, and external partners to resolve issues and deliver a strong customer experience.
What You’ll Do
- Own end-to-end workflows across assigned areas, including state registrations, employer account maintenance, workers’ compensation, Foreign Qualification (FQAL), Registered Agent Administration (RAA), Statements of Information (SOI), and related requirements.
- Research state and local requirements and determine the steps needed to establish and maintain employer accounts, business registrations, and coverage.
- Work directly with government agencies, insurance carriers, brokers, and third-party partners to establish accounts, obtain information, and resolve issues.
- Manage account, registration, and policy lifecycle changes, including registrations, updates, state additions, renewals, audits, transfers, and closures.
- Investigate and resolve registration, account access, policy, coverage, and other operational issues.
- Maintain accurate customer records, credentials, documentation, deadlines, and status tracking.
- Communicate requirements, blockers, timelines, and next steps clearly to customers and internal partners.
- Identify recurring issues and improve processes, documentation, controls, and automation.
- Manage a high-volume workload while prioritizing time-sensitive and high-risk work.
- Support other Payroll Operations initiatives and duties as business and team needs evolve.
What We’re Looking For
- 2+ years of experience in payroll operations, state or business registrations, workers’ compensation, insurance operations, compliance operations, or a related field.
- Strong ownership and ability to manage work from intake through resolution with limited oversight.
- Strong research and problem-solving skills, including navigating unfamiliar state requirements, agency websites, and carrier systems.
- Excellent attention to detail with the ability to manage multiple deadlines and workflows.
- Strong written and verbal communication skills with a customer-focused approach.
- Comfortable working directly with government agencies, carriers, vendors, and cross-functional partners.
- Curiosity and willingness to develop deep subject-matter expertise.
You May Be a Great Fit If You Have
- Experience with multi-state employer or business registrations and account maintenance.
- Experience with workers’ compensation policy administration, renewals, audits, or carrier relationships.
- Experience with FQAL, RAA, SOI, or other business compliance filings.
- Experience in payroll, fintech, PEO, benefits, insurance, or another high-growth operational environment.
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Total Rewards
The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.
Standard company text repeated across Mercury's postings is omitted here.