Support daily HR operations focusing on employee benefits, onboarding, and employee inquiries in a fast-growing tech company.
Posted by employer 8 hours ago
First seen on Joblaze 4 hours ago
Last verified on the company career page 4 hours ago
What you'll build
- Coordinate employee enrollment and changes for benefits
- Support annual open enrollment and employee communications
- Coordinate onboarding and offboarding processes
- Maintain accurate employee data in HRIS
- Serve as a primary point of contact for HR inquiries
Must have
- 2–4 years of experience in HR coordination or related role
- Working knowledge of employee benefits and HR processes
- Strong attention to detail and follow-through
- Clear written and verbal communication
- Ability to handle confidential information responsibly
- Experience with HRIS or payroll systems
Nice to have
- Associate or bachelor's degree in human resources or related field
- Experience supporting open enrollment and employee leave programs
- Familiarity with ERISA, HIPAA, COBRA, FMLA, ACA
- Experience with Rippling or similar HRIS
- SHRM-CP, PHR, CEBS, or related certification
Practical constraints
- In-office position (5 days/week)
Requirements
- Experience
- 2–4 years
- Education
- Associate's degree
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
The People Ops Coordinator at Factory manages daily HR functions, focusing on benefits administration, onboarding, and employee support. Key skills include a solid understanding of HR processes, attention to detail, and proficiency with HRIS and payroll systems. This role is ideal for someone with 2-4 years of HR experience who can effectively communicate and handle sensitive information. Factory's emphasis on self-improving software development suggests a fast-paced environment where efficient HR operations are crucial.
Joblaze insights
- Listed today — first seen on Joblaze October 17, 2026. Last confirmed on Factory's careers page October 17, 2026.
Quick facts
- Is the People Ops Coordinator role remote?
- No — this is an on-site role in San Francisco, CA, United States.
- How much experience is required?
- 2–4 years of relevant experience for this People Ops Coordinator role.
- Where is the role based?
- Factory is hiring for this position in San Francisco, CA, United States.
- What seniority level is this role?
- Factory targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this People Ops Coordinator role at Factory.
From the original posting
About Factory
About the Role
The PeopleOps Coordinator supports daily HR operations, with a focus on employee benefits, onboarding, records, and employee questions. This role works closely with employees, benefit providers, payroll, and leadership to keep processes accurate, timely, and easy to understand.
What you will do and achieve
Benefits administration
Coordinate employee enrollment, changes, and terminations for medical, dental, vision, life, disability, retirement, and other benefit plans.
Support annual open enrollment, including employee communications and information sessions.
Review benefit and payroll data for accuracy and resolve discrepancies.
Respond to employee questions about coverage, eligibility, claims, and qualifying life events.
Work with benefit brokers, insurance carriers, and other vendors.
Maintain required notices and documentation.
Support COBRA administration, leave coordination, and benefits reporting.
People Operations
Coordinate onboarding and offboarding, including paperwork, system access, benefit enrollment, and exit documentation.
HRIS and systems ownership, such as maintaining accurate employee data, troubleshooting workflow issues, and coordinating system updates with vendors.
Process employee status, compensation, manager, and personal-information changes.
Assist with payroll preparation by reviewing benefit deductions and employee changes.
Prepare standard HR reports and complete employment verification requests.
Help document and improve HR procedures.
Provide administrative support for employee programs, audits, and compliance activities.
Employee support
Serve as a primary point of contact for routine HR and benefits inquiries, providing timely responses and escalating complex issues appropriately.
Explain policies and benefits in clear, practical language.
Handle employee information with discretion.
Route sensitive or complex matters to the appropriate HR team member.
What success looks like
During the first six months, the coordinator should:
Process benefit and employee changes accurately and on time.
Give employees clear, consistent answers or find the right answer quickly.
Maintain complete and reliable HR records.
Build productive working relationships with payroll and benefit vendors.
Identify recurring errors or questions and improve the related process or communication.
Qualifications
Required
2–4 years of experience in HR coordination, benefits administration, payroll support, or a related role.
Working knowledge of employee benefits and common HR processes.
Strong attention to detail and follow-through.
Clear written and verbal communication.
Ability to handle confidential information responsibly.
Experience with HRIS, payroll, benefits, or applicant-tracking systems.
Proficiency with spreadsheets, email, and document-management tools.
Ability to manage several deadlines without losing accuracy.
Preferred
Associate or bachelor's degree in human resources, business, or a related field.
Experience supporting open enrollment and employee leave programs.
Familiarity with applicable requirements such as ERISA, HIPAA, COBRA, FMLA, ACA, and state leave laws.
Experience with Rippling or similar HRIS
SHRM-CP, PHR, CEBS, or related certification.
Standard company text repeated across Factory's postings is omitted here.