Join Pylon as a Product Designer to enhance B2B customer support through innovative design and collaboration.
Posted by employer 1 day ago
First seen on Joblaze 5 hours ago
Last verified on the company career page 5 hours ago
What you'll build
- Hand off designs to engineering
- Understand customer problems/feedback
- Collaborate with product and engineering
- Generate high fidelity mocks
- Build up the design system
Must have
- 3+ years of experience
- Located in San Francisco or willing to relocate
Nice to have
- Interest in tinkering with the product
AI in the day-to-day
Pylon enriches interactions with deep account-level context and automates low impact customer work.
Requirements
- Experience
- 3+ years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
In this role, the Product Designer at Pylon focuses on creating and refining user interfaces and experiences, collaborating closely with engineering and product teams to ensure designs are effectively implemented. The position requires a strong background in UI/UX design, with at least three years of experience and a knack for organizing and validating design choices through analytics. This role is ideal for someone who thrives in a fast-paced environment and is eager to contribute to a growing team in a Series B startup. Pylon emphasizes a collaborative approach, allowing designers to engage directly with cofounders and peers.
Joblaze insights
- Listed today on Joblaze — tracked directly from Pylon's career page.
- Pylon has 22 other open roles including Head of Customer Success, Financial Controller, Software Engineer, AI.
- Salary band is in line with the typical range for Design roles (median ~$169,000).
Quick facts
- Is the Product Designer role remote?
- No — this is an on-site role in San Francisco, United States.
- What's the salary range?
- Pylon lists $170,000–$240,000 for this role.
- How much experience is required?
- At least 3 years of relevant experience for this Product Designer role.
- Where is the role based?
- Pylon is hiring for this position in San Francisco, United States.
- What seniority level is this role?
- Pylon targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Product Designer role at Pylon.
From the original posting
Pylon — the agentic support platform purpose-built for B2B.
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.
Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.
We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.
What you'll do
Within your first 7 days, hand off designs to engineering
Dig into and understand customer problems/feedback
Collaborate with product and engineering throughout a project (no waterfall here)
Navigate both the problem and solution space with cofounders, our PM's, and your peers
Communicate differing opinions and make/facilitate constructive decisions
Think through the broad user flows for new features
Generate high fidelity mocks and think through UI/UX
Build up the design system alongside Wendy, Ben, Natasha and Oliver and engineering partners
Validate design choices with analytics
Requirements
3+ years of experience
Located in (or will relocate to) San Francisco and excited about working in-person
Very organized, hard working, and fast
An interest in tinkering with the product and suggesting improvements
Our perks
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 401(k) retirement plan
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 90 and growing!
Additional Job details
The base salary range for this position is $170k - $240k annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Pylon. This role is eligible for stock options, as well as a comprehensive benefits package.