Join Decagon as a Product Manager to shape the future of AI-powered customer experiences for leading enterprises.
Posted by employer 7 months ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Skills & Technologies
AI in the day-to-day
Building intelligent systems that give enterprises precise control over how their agents learn, adapt, and deploy in production.
Requirements
- Experience
- 6+ years
- Education
- Bachelor's degree
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
In the role of Product Manager at Decagon, the individual will oversee the roadmap for a significant product area, collaborating with customers and internal teams to develop features that enhance the platform's capabilities. Key skills include strong technical knowledge, particularly in APIs and data models, as well as effective communication and relationship-building abilities. This position is ideal for someone with over six years of experience in product management or related fields, particularly in fast-paced environments. Decagon's focus on innovation and customer-centric solutions positions this role at the forefront of AI-driven customer experience.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Decagon's career page.
- Decagon has 141 other open roles including Field Marketing Coordinator, Technical Accounting & Financial Reporting Manager, Director of Solutions Engineering, Enterprise East.
- 5136 active AI/ML roles on Joblaze right now.
- 488 active APIs roles on Joblaze right now.
- 14 active Architecture roles on Joblaze right now.
- Salary band is above the typical range for Product roles (median ~$185,000).
- Pays more than 76% of the 2231 salaried AI/ML roles we track (median $180,000). See AI/ML salary trends
Quick facts
- Is the Product Manager role remote?
- No — this is an on-site role in San Francisco.
- What's the salary range?
- Decagon lists $232,000–$290,000 for this role.
- How much experience is required?
- At least 6 years of relevant experience for this Product Manager role.
- Where is the role based?
- Decagon is hiring for this position in San Francisco.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, APIs, Architecture, data models.
- What seniority level is this role?
- Decagon targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Product Manager role at Decagon.
From the original posting
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. Building truly successful AI products isn’t just about model quality — it’s about the infrastructure, tooling, and workflows that allow customers to configure, monitor, and improve their agents at scale.
The Product Management team owns Decagon’s platform and foundational features: agent building, testing, experimentation, analytics, QA, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use.
As one of our founding PMs, you’ll help define the product foundation that every Decagon customer uses to build and run their AI agents. You’ll own initiatives end-to-end, from discovery and scoping to launch and adoption, shaping the product experience for some of the world’s most influential businesses.
About the Role
On the Product team, you’ll own the roadmap for a major product area and partner with customers and internal teams to deliver features that make Decagon’s platform powerful, flexible, and enterprise-ready. Your work might include:
Designing AI-powered features that turn raw conversation data into instant, actionable insights for customers.
Building intelligent systems that give enterprises precise control over how their agents learn, adapt, and deploy in production.
Creating self-serve configuration experiences that feel effortless — powered by real-time AI guidance and automation.
Expanding the platform’s reach by connecting AI agents to live data streams, tools, and APIs that unlock new use cases.
You’ll partner closely with engineering, design, sales, agent product managers and our leadership team to ensure the core platform meets the needs of both our largest enterprises and fastest-growing startups.
In this role, you will
Shape the roadmap for core capabilities that power the next generation of AI agents from first concept to launch.
Work closely with customers to uncover new ways AI can transform their workflows, unlock automation, and elevate customer experience.
Translate breakthrough ideas into clear product specs, then partner with engineering and design to bring them to life.
Your background looks something like this
Have 6+ years of relevant experience (e.g., product manager, founder, engineer, researcher etc.)
Strong technical acumen — comfortable discussing APIs, data models, and architecture with engineers.
Strong communication and relationship-building skills.
Proven track record of shipping impactful features in fast-paced environments.
Even better if you have
A Computer Science, Engineering, or Math degree or equivalent technical experience.
Previous startup or high-growth company experience.
Compensation
$232K – $290K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.