Product Manager, Ambulatory Coding

The Role

As our Product Manager, Ambulatory Coding, you'll own Ambience's ambulatory professional coding product, starting with primary care. Your mission is to help clinicians capture the services they provided with accurate, well-supported coding at the point of care, while reducing the manual work required from coding teams.

You'll own the product end to end: understanding how clinicians and coding teams work today, deciding which problems to solve first, setting the roadmap, shipping with Engineering and Clinical AI, and measuring results with customers. The initial focus is CPT coding, including E/M levels, add-on codes, modifiers, and procedures. Over time, the goal is to move from coding recommendations to coding for encounters where accuracy, compliance, and customer workflows support it.

Done well, this role helps clinicians capture the full value of the care they deliver and makes accurate, compliant coding something that happens at the point of care, not after the fact.

This is a Senior PM role - you'll work closely with engineering, design, Clinical AI/ML, and GTM teams.

We're a hybrid company headquartered in San Francisco. This role requires being in the SF office 3x/week.

What You'll Own

Product Strategy & Workflow

• Define and execute the ambulatory coding roadmap, starting with primary care and expanding to additional code families and specialties based on customer needs and measurable value.

• Spend time with clinicians, coders, and revenue-cycle teams to understand how encounters are documented, coded, reviewed, and billed, and use that understanding to decide what we build.

• Own the clinician and coding-team experience, from recommendations during the visit through review, exception handling, and writeback into Epic's existing charge workflows.

• Work closely with our ambulatory teams so coding uses the right clinical context without creating more work for clinicians.

Coding Quality & Automation

• Partner with Engineering, Clinical AI, and coding experts to improve accuracy and coverage across the code sets we support.

• Establish clear evaluations for coding accuracy, completeness of the encounter, supporting documentation, and reliability of Epic writeback. Understand where errors happen and prioritize the ones that matter most.

• Define when a coding recommendation is ready for human review versus when an encounter can be processed with less manual intervention, validating the approach with customer coding and compliance teams before expanding autonomy.

• Build a repeatable approach for adding new code families and specialties rather than treating each one as a separate product.

Customer Outcomes

• Drive adoption with clinicians and coding teams. Identify where the product creates friction or fails to fit existing workflows, and fix it.

• Measure code coverage, complete-encounter accuracy, manual review and exception rates, and the share of encounters that can be coded without routine human changes.

• Work with Data, Value Attainment, and customer Finance and RCM teams to measure the value created through accurate revenue capture, less coding work, and reduced rework, distinguishing modeled value from results customers have realized.

• Partner with GTM and Product Marketing to communicate what the product does, where it works well, and what value customers should expect.

What We're Looking For

Must-Haves

• 3+ years of product management experience, with meaningful ownership of a product area from discovery through delivery and adoption. We care more about the quality of your experience and your rate of growth than years alone.

• Track record of rapidly learning a complex domain and earning the trust of people who know it well.

• Strong technical fluency - comfort with AI/ML products, data, APIs, and complex integrations.

• Experience building products for workflows with multiple users or stakeholders, where reliability and getting the details right matter.

• Strong written communication, product judgment, and the ability to make progress in ambiguity.

• Based in SF, available to be in the office 3x/week.

Nice-to-Haves

• Healthcare, revenue-cycle, or professional coding experience, especially CPT, E/M, modifiers, and Epic Professional Billing (a plus, not a requirement - we hire on scorecard competencies, not domain pedigree).

• Experience with AI-assisted workflows, model evaluations, or products that automate work previously done by people.

• Prior 0-to-1 product experience.

• Experience with enterprise customers and regulated products.

• Work on mission-critical AI technology that directly improves clinicians’ day-to-day lives and health system financial health across some of the most complex, high-stakes workflows in the world.

• Comprehensive medical, dental, and vision coverage for you and your dependents

• Parental leave to support your family needs