Business Operations Lead

Summary

Ambience is looking for a Business Operations Lead to serve as an internal operator — taking vague, high-leverage problems and converting them into shipped outcomes that move company KPIs. In this role, you will own cross-functional projects that fall between existing team boundaries, build source-of-truth insights, drive execution from scope through handoff, and stand up the processes and new verticals that allow the company to scale.

This is a highly cross-functional operator role for someone who thrives in ambiguity, builds durable systems from scratch, and raises the bar for execution rigor across an entire organization. It is a high-growth role with broad exposure across the business, and strong performers will have clear paths to increased scope and ownership over time.

What you will accomplish

• Drive high-leverage, cross-functional initiatives end-to-end — from scoping and stakeholder alignment through execution, measurement, and handoff with playbooks.

• Redesign implementation workflows to lift site go-live throughput with the same team capacity.

• Define pricing and packaging strategy, including SKUs and tiers, pilot with customers, and measure close-rate impact.

• Build cross-functional product launch playbooks (Alpha → Beta → GA) covering user rollout, enablement materials, and client education.

• Stand up initial RevOps infrastructure including pipe-to-revenue models, rep performance dashboards, ROI frameworks, and stage definitions.

• Launch finance tooling MVPs such as license management and automated monthly true-ups.

• Deliver project dashboards, KPI specs, short playbooks, and regular update cadences for every initiative.

Early success indicators (first 3 to 6 months)

• A clear project portfolio is scoped and prioritized with the hiring manager, with 1–2 initiatives already in active execution.

• A repeatable project framework is in place — including dashboards, KPI specs, stakeholder update cadences, and handoff documentation.

• Initial deliverables on at least one high-priority workstream (e.g., implementation throughput, pricing, or RevOps discovery) are producing measurable results.

• Cross-functional partners across Product, GTM, Care Transformation, and Finance view the BizOps function as a reliable, high-output execution partner.

• Early operating cadences and playbooks are documented and ready for transition to permanent owners.

What we look for (must-have qualifications)

• 4–8 years in top-tier consulting, BizOps, strategy, or founder/operator roles with clear 0→1 delivery.

• Demonstrated wins owning cross-functional initiatives such as pricing, segmentation, rollout throughput, or RevOps/GTM programs.

• Strong analytical capability — comfort with Excel/Sheets, reading SQL/BI output, and backing recommendations with data.

• Excellent executive communication: crisp memos, clear asks, and tight stakeholder management.

• High learning slope: picks up new domains fast, thrives with autonomy, low ego, high ownership.

• Systems thinking: turns messy processes into simple, durable mechanisms including cadences, SLAs, and dashboards.

Nice-to-have qualifications

• Healthcare or other regulated industry experience.

• Hands-on familiarity with modern data stacks as a consumer or partner, such as Snowflake, dbt, and Sigma.

• Experience building operating cadences in high-growth SaaS startups.

• Familiarity with CRM and RevOps tooling.

• Work on mission-critical AI technology that directly improves clinicians’ day-to-day lives and health system financial health across some of the most complex, high-stakes workflows in the world.

• Comprehensive medical, dental, and vision coverage for you and your dependents

• Parental leave to support your family needs