How much experience is required?

7–12 years of relevant experience for this Product Manager, Support Experience role.

What's the tech stack?

Joblaze extracted these technologies from the posting: AI/ML.

What seniority level is this role?

Stripe targets senior candidates for this position.

Is this full-time or contract?

Full-time for this Product Manager, Support Experience role at Stripe.

Product Manager, Support Experience at Stripe

Joblaze summary

In the role of Product Manager for Support Experience at Stripe, the individual will focus on enhancing the capabilities of the company's AI-driven user support agent, which handles over 100,000 conversations weekly. This position requires a blend of technical expertise and user experience insight, as the manager will work on developing and refining AI skills while collaborating with cross-functional teams. Ideal candidates will have 7 to 12 years of product management experience and a strong background in technology, making this role suitable for seasoned professionals looking to innovate in customer support.

Joblaze insights

Listed 10 days ago on Joblaze — tracked directly from Stripe's career page.
Stripe has 674 other open roles including Channel Sales Executive, SaaS Platforms, Customer Success Manager, RFA, Account Executive, Enterprise (Hunter) .
5136 active AI/ML roles on Joblaze right now.
Typical AI/ML salary we track runs $140,000–$231,000 (median $180,000, across 2232 roles). See AI/ML salary trends

Quick facts

How much experience is required?: 7–12 years of relevant experience for this Product Manager, Support Experience role.
What's the tech stack?: Joblaze extracted these technologies from the posting: AI/ML.
What seniority level is this role?: Stripe targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Product Manager, Support Experience role at Stripe.

From the original posting

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of businesses running and unlocking growth across Stripe’s product suite.

What you’ll do

As a Product Manager for Support Experience, you will be responsible for improving the outcomes of Stripe’s user-facing AI agent that holds 100k+ conversations per week. You’ll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like. You’ll directly build agent capabilities to solve real-world user problems. That means getting hands-on with prompts, evals, skills, tools and the machinery that lets you introspect and identify opportunities within the conversational experience.

Responsibilities

Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying customer
problems and building solutions to them.
Be opinionated on the UX for conversational AI - the best experiences are a hybrid of UI and conversation - you’ll
need to identify the primitives we need to build to be successful.
Build, ship and iterate on AI skills, and help build the systems that enable the rest of Stripe to do the same.
Create continuous improvement loops from problems to scaled AI solutions and relentlessly accelerate those loops.
Redefine how we think about quality for agentic conversations.
Partner with the Conversation UX and Platform teams to unlock novel capabilities for the AI agent

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.

Minimum requirements

Our ideal Product Manager will be relentlessly user-focused, comfortable in ambiguity, have strong technical skills, and
have the desire to create something new.
7–12+ years of industry product management experience (does not include internships or co-ops)
Deep user empathy and a high bar for user experience
Experience leading cross-team initiatives from ideation to execution
Technical expertise: You’ve led technical products and/or have a background in computer science (or similar)
Strong written and verbal communication skills