What's the salary range?

Harvey lists $155,400–$233,200 for this role.

How much experience is required?

At least 5 years of relevant experience for this Program Manager, Product Systems and Insights role.

What's the tech stack?

Joblaze extracted these technologies from the posting: AI/ML, SaaS.

What seniority level is this role?

Harvey targets senior candidates for this position.

Is this full-time or contract?

Full-time for this Program Manager, Product Systems and Insights role at Harvey.

Joblaze summary

In this role, the Program Manager for Product Systems and Insights at Harvey is responsible for establishing and managing systems that streamline customer feedback and bug management processes across product teams. Key skills include program management, operational design, and experience with feedback and ticketing tools, particularly in a high-growth tech environment. This position is suited for someone with a strong background in program management or product operations, ideally with experience in AI or technical products. The role is critical as Harvey scales, ensuring alignment and clarity across engineering, product, and design teams.

Joblaze insights

Listed today — first seen on Joblaze September 25, 2026. Last confirmed on Harvey's careers page September 25, 2026.
This exact title is also open at 1 other location at Harvey: San Francisco.
Salary band is below the typical range for Management roles (median ~$173,000).
Starts above 40% of 127 comparable senior management roles in United States that list AI/ML we track (median $175,000 across 51 companies). See AI/ML salary trends
AI/ML appears in 20.7% of 803 comparable senior management roles in United States; SaaS appears in 5.1% of 803 comparable senior management roles in United States.

Quick facts

What's the salary range?: Harvey lists $155,400–$233,200 for this role.
How much experience is required?: At least 5 years of relevant experience for this Program Manager, Product Systems and Insights role.
What's the tech stack?: Joblaze extracted these technologies from the posting: AI/ML, SaaS.
What seniority level is this role?: Harvey targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Program Manager, Product Systems and Insights role at Harvey.

From the original posting

Role Overview

Harvey ships fast, and our customers tell us constantly what's working and what isn't — through CSMs, support, sales, and early-access programs. Today that signal lives in a hundred places and reaches Product inconsistently, and the systems that let the EPD organization plan, review, and fix things at scale are still being built. You will own those systems: a single Voice of the Customer program that turns scattered feedback into structured, trusted input for every product team; a bug management process that gets defects triaged, prioritized, and resolved predictably; and the operating rhythm that keeps Engineering, Product, and Design aligned. You own the infrastructure and cadence; embedded Product Operations Managers own the interpretation and day-to-day judgment for their product areas.

What You'll Do

Voice of the Customer Program

Design and stand up the end-to-end feedback pipeline: intake from CS, Support, Sales, and EAPs into one structured system
Partner with RevOps to design & implement tooling; define the workflows that make submitting feedback the easy default for field teams
Set the weekly triage cadence and SLAs so every piece of signal is classified, routed, and visible
Build reporting that Product, GTM, and leadership actually read — volume, themes, trends, and what changed

Own the classification model: product area, matter stage, root cause (missing capability, defect, or usability friction)
Give Design and Research standing views into the signal that matters to them

Product Operating Rhythm

Design and run the core engineering, product & design rituals: planning cycles, roadmap reviews, design reviews, and monthly business reviews
Build the run-of-business systems that scale as Harvey grows — intake frameworks, RACI structures, decision logs, shared calendars
Facilitate roadmap planning by coordinating inputs across Product, Engineering, Design, and GTM and maintaining transparency across the org
Make it clear across Harvey what EPD is building, how it's progressing, and what's coming next
Own the end-to-end bug lifecycle: intake from Support and the field, severity definitions, triage, routing to engineering teams, and resolution tracking
Define severity and SLA standards that CS, Support, and Engineering all agree to and can see
Run the recurring bug review with engineering and product leads; escalate aging or customer-impacting defects
Report bug volume, aging, and resolution trends by product area, and connect defect signal back into the Voice of the Customer taxonomy
Close the loop with Support and CS so customers hear when their issue is fixed

What You Have

5+ years in program management, product operations, or a related operational role at a high-growth tech or SaaS company
You've built processes and programs from scratch and scaled them — not just inherited and maintained them
Hands-on experience running bug triage or incident/defect management processes across Engineering and Support
Experience designing and facilitating product development rituals — planning, reviews, prioritization — with senior engineering and design leaders
Deep fluency with feedback, ticketing, and data tooling; you're comfortable owning a taxonomy and the systems that enforce it
Ability to translate messy qualitative and quantitative input into clear, structured outputs
Proven ability to drive alignment and adoption across CS, Support, Sales, Product, and Engineering without direct authority
Experience with AI-native or highly technical products is a plus
You create clarity where none exists, and you're energized by a blank slate

Compensation

$155,400 - $233,200 USD

#LI-CD1

Standard company text repeated across Harvey's postings is omitted here.