Project Coordinator, Professional Services

Available Location: Austin, TX

About the role

We are looking for a proactive, highly organized Project Coordinator to join our Professional Services team. In this role, you'll own a portfolio of small- to medium-sized customer engagements and manage scope, budget, timeline, and deliverables from kickoff through closeout. You'll also be a key partner in resource coordination, working with Professional Services managers and project managers to staff engagements with the right people at the right time. As a day-to-day point of contact for both customers and internal delivery teams, you'll keep everyone aligned so that our cybersecurity and networking solutions are delivered smoothly and meet agreed-upon success criteria.

The ideal candidate has experience in professional services, consulting, or a similar delivery role at a SaaS or cloud technology company. They take initiative, follow through on commitments, and collaborate effectively across teams. We believe that putting our people first and building a creative, exciting, and stimulating environment is essential to achieving our commercial goals.

Responsibilities

• Own a portfolio of small- to medium-sized Professional Services engagements, managing the full project lifecycle—from leading kickoffs and status meetings to overseeing scope, timeline, budget, and final deliverables.
• Serve as the primary customer-facing point of contact by coordinating meetings, customer reporting, and stakeholder calls, ensuring all parties remain informed, aligned, and confident in project delivery.
• Partner with leadership to coordinate resource assignments, evaluating project requirements against team skills and availability to maximize utilization and balance workloads.
• Align internal technical resources, partners, and customers to keep tasks, milestones, and project dependencies on track.
• Maintain rigorous project hygiene within PSA tooling, ensuring status updates, financials, and resource forecasts remain accurate while proactively managing scope changes.
• Anticipate future resource demands by tracking project pipelines and identifying talent gaps or bottlenecks to advise leadership on hiring or cross-training initiatives.
• Leverage AI tools to streamline status reporting, meeting summaries, and documentation, boosting efficiency and portfolio visibility.

Desired Skills

• Project Coordination: Strong grasp of project management fundamentals, able to manage several concurrent engagements without losing sight of details or deadlines.
• Resource Coordination: Deep understanding of capacity, availability, skills matching, and utilization, partnering with managers to balance staffing across projects.
• Capacity Forecasting: Track project pipelines to forecast resource needs, proactively identifying talent gaps and bottlenecks to guide cross-training and allocation strategies.
• Proactivity and Ownership: Self-starter mindset, consistently taking initiative, anticipating needs, and following through without being asked.
• Customer-Facing Communication: Clear and professional communicator, confident in leading customer meetings and proactively managing expectations.
• Cross-Functional Collaboration: Proven ability to build strong relationships and keep multiple teams aligned on shared goals.
• AI-Enabled Efficiency: Comfort using AI tools responsibly to optimize workflows, reduce manual work, and improve team productivity.
• Technical Curiosity: Familiarity with, or eagerness to learn about, networking, security, and Cloudflare’s products and services.

Experience

• 2–4 years of experience in project coordination, project management, or resource management, ideally in professional services or a SaaS or cloud technology environment.
• Hands-on experience with PSA tools such as Certinia, Kantata, or similar platforms.
• Working knowledge of Salesforce, Jira, Google Workspace, and Confluence.
• Bachelor's degree in a relevant field, or equivalent practical experience.
• CAPM, PMP, or Agile certification is a plus, as is fluency in more than one language.

Compensation

Compensation may be adjusted depending on work location. This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance

• Dental Insurance

• Vision Insurance

• Flexible Spending Accounts

• Commuter Spending Accounts

• Fertility & Family Forming Benefits

• On-demand mental health support and Employee Assistance Program

• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance

• Life & Accident Insurance

• 401(k) Retirement Savings Plan

• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave

• Leave programs, including parental, pregnancy health, medical, and bereavement leave