Lead QA operations and workforce management to ensure quality standards and metrics are met in a dynamic environment.
Posted by employer 18 hours ago
First seen on Joblaze 1 hour ago
Last verified on the company career page 1 hour ago
What you'll build
- Drive day-to-day workforce management
- Maintain the QMS and apply structured methods
- Build and iterate SOPs for program launches
- Translate engineering data requirements into QA criteria
- Monitor and analyze key QA metrics
Must have
- Proven experience managing large or dispersed grading/QA teams
- Strong working command of RCA, CAPA, FMEA, 8D, SPC
- Proven track record of building and interpreting quality dashboards
- Clear, structured communication skills across all levels
- Proactive problem-solver
AI in the day-to-day
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Not disclosed in this posting: compensation, years of experience, visa sponsorship.
Joblaze summary
The QA Lead at Instawork is responsible for overseeing daily workforce management and ensuring quality standards across various teams and shifts. This role requires a strong grasp of quality management systems and methodologies, including RCA and CAPA, alongside a data-driven approach to monitor and improve QA metrics. Ideal candidates will have experience managing dispersed QA teams and possess excellent communication skills to bridge gaps between engineering and operational teams. Instawork emphasizes a hands-on, ownership-driven culture, making this position suitable for proactive leaders eager to tackle challenges directly.
Joblaze insights
- Listed today — first seen on Joblaze September 19, 2026. Last confirmed on Instawork's careers page September 19, 2026.
Quick facts
- Is the QA Lead role remote?
- No — this is an on-site role in Bengaluru, Karnataka, India.
- Where is the role based?
- Instawork is hiring for this position in Bengaluru, Karnataka, India.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: 8D, CAPA, FMEA, QA, QMS, RCA.
- What seniority level is this role?
- Instawork targets lead candidates for this position.
- Is this full-time or contract?
- Full-time for this QA Lead role at Instawork.
From the original posting
Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.
About IRL (Instawork Robotics Labs)
Researchers at UC Berkeley have identified a “100,000-year data gap” - the gulf between what trained AI language models and what physical robots actually have to learn from. Closing that gap is the defining infrastructure challenge of the physical AI era. IRL is Instawork’s answer to it. We deploy skilled workers into real commercial and residential environments - kitchens, warehouses, hotel floors, homes - to capture the high-fidelity task data that the world’s leading Robotics labs use to train their foundation models. Read more here.
What you’ll do
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Lead Workforce & Operations: Drive day-to-day workforce management for Clippers, Graders, Regraders, SMEs, and ICs across shifts/sites, optimizing staffing, capacity planning, and throughput against SLA targets.
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Implement Quality Systems & Methods: Maintain the QMS and apply structured methods (RCA, CAPA, FMEA, 8D, SPC) to address recurring defects, calibration drift, gold-sample injections, and consensus checks.
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Own SOPs & Process Standards: Build, version-control, and continuously iterate SOPs for existing and new program launches, ensuring floor adoption and structured QA onboarding/re-calibration paths.
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Bridge Cross-Functional Teams: Translate engineering data requirements into floor-executable QA criteria, report field issues back with evidence, and represent QA in program launches and crisis calls.
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Drive Data-Led Quality: Monitor and analyze key QA metrics—defect/reject rates, inter-grader agreement (kappa), gold-sample pass rates, yield, and escalation volume—to root out quality degradation with data.
What we’re looking for
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Distributed QA/QC Leadership: Proven experience managing large or dispersed grading/QA teams across multiple shifts or sites.
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Quality Methods Depth: Strong working command and practical application of RCA, CAPA, FMEA, 8D, SPC, and QMS frameworks.
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Analytical & Data-Driven Mindset: Proven track record of building and interpreting quality dashboards, interrogating metrics, and quantifying operational trade-offs.
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Stakeholder & Communication Skills: Clear, structured communication skills across all levels—upward to leadership, cross-functionally with engineering, and directly to floor teams.
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Hands-on, High Ownership: A proactive problem-solver who thrives on the floor building processes and tackling operational challenges directly, rather than just administering them.
What success looks like
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QA metrics (defect rates, inter-grader agreement/kappa, gold-sample pass rates) show clear, measurable improvement across all programs.
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Quality issues and calibration drifts are caught early, analyzed via structured methods (RCA/CAPA/8D), and systematically resolved.
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SOPs are systematically updated, version-controlled, and seamlessly adopted on the floor with full operational alignment.
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Engineering requirements are accurately translated into actionable floor criteria, enabling smooth program launches and rapid feedback loops.
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Grading and QA operations scale smoothly across teams, shifts, and locations with balanced staffing and clear role execution.
Our Values
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Empathy, Trust & Candor
We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.
Standard company text repeated across Instawork's postings is omitted here.
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