Relationship Manager
Join Mercury as a Relationship Manager to support and grow exciting startups in a fast-paced FinTech environment.
Posted by employer 2 days ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 hour ago
What you'll build
- Serve as the first relationship contact for startups
- Build relationships across a startup’s team
- Execute playbooks for consistent engagement
- Proactively retain and expand opportunities
- Advocate for customer experience
Must have
- 2–4 years in FinTech, Customer Success, or startup-facing Account Management
- Experience working with founders or early-stage teams
- Strong communication skills
Nice to have
- Series 65 license
- CFP
- CFA charterholder
Practical constraints
- Travel to customers in San Francisco
Requirements
- Experience
- 2–4 years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
The Relationship Manager at Mercury focuses on building and maintaining strong connections with early-stage startups, ensuring they effectively utilize the company's financial products. This role requires expertise in FinTech and customer success, along with strong communication skills to manage a diverse portfolio of accounts. Ideal candidates are those with 2-4 years of relevant experience who thrive in fast-paced environments and are comfortable navigating ambiguity. Mercury's emphasis on customer advocacy and collaboration with cross-functional teams highlights its commitment to enhancing the startup experience.
Joblaze insights
- Listed yesterday — first seen on Joblaze October 15, 2026. Last confirmed on Mercury's careers page October 17, 2026.
- This exact title is also open at 1 other location at Mercury: San Francisco, CA.
- Salary band is below the typical range for Sales/Marketing roles (median ~$140,000).
- Starts above 53% of 732 comparable mid sales/marketing roles in United States we track (median $115,000 across 173 companies).
Quick facts
- Is the Relationship Manager role remote?
- It's hybrid — Mercury expects some on-site time in San Francisco, CA, United States.
- What's the salary range?
- Mercury lists $119,400–$134,300 for this role.
- How much experience is required?
- 2–4 years of relevant experience for this Relationship Manager role.
- Where is the role based?
- Mercury is hiring for this position in San Francisco, CA, United States.
- What seniority level is this role?
- Mercury targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Relationship Manager role at Mercury.
From the original posting
About the Role
We’re looking for a Relationship Manager to work with some of the most exciting startups in the world. You’ll be part of the team that introduces founders to Mercury, helps them adopt our core financial products, and ensures their first experience with us is seamless and impactful.
This role is ideal for someone who thrives in fast-paced, founder-facing environments and wants to grow their career in FinTech Relationship Management. You’ll handle a high-volume book of startups, provide responsive day-to-day support, and partner with senior leaders to identify and nurture accounts as they scale. The ideal candidate is deeply curious and meticulous, and enjoys engaging customers to investigate issues and deliver insights.
Mercury is hiring for this role in San Francisco or Los Angeles with travel to customers in San Francisco.
What You’ll Do
- Serve as the first relationship contact for startups, ensuring they’re getting the most business value out of Mercury.
- Build relationships across a startup’s team, helping them grow and scale their business while adopting Mercury’s core suite.
- Execute playbooks that ensure consistent engagement across a large portfolio of startups, focused on the optimization, retention, and growth of Mercury’s early-stage startup customers
- Proactively retain, expand, and surface opportunities and high-growth startups across the book of business.
- Advocate the customer experience by collaborating with cross-functional teams (Sales, Partnerships, Product) to provide feedback and improve the customer’s experience.
- Identify new business opportunities within existing accounts and drive account growth.
What You’ll Bring
- 2–4 years in FinTech, Customer Success, early-stage banking,* or startup-facing Account Management.
- Experience working with founders or early-stage teams; comfort with ambiguity and speed.
- Surgical precision on effectively managing a large book of accounts with automation and playbooks without losing personal touches.
- Strong communication skills and responsiveness across Slack, email, and ability to in-person events (<20%).
- A customer-first, process-driven mindset, with an eagerness to grow into deeper RM responsibilities.
- Operational rigor of strong documentation, proactive communication, and project management.
- Bonus points if you have your Series 65 license, CFP, or CFA charterholder.
#LI-AR2
Total Rewards
The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.
Standard company text repeated across Mercury's postings is omitted here.