Relationship Manager, Mid Market
Join Intercom as a Relationship Manager to drive growth and customer success with AI-driven solutions in a hybrid work environment.
Posted by employer 12 hours ago
First seen on Joblaze 9 hours ago
Last verified on the company career page 9 hours ago
What you'll build
- Own and grow a portfolio of mid market customers
- Engage with executives to uncover pain points
- Design and execute territory strategies
- Partner cross-functionally with Marketing, Product, and Customer Success
- Analyze and communicate performance metrics
Must have
- 5+ years in a quota-carrying role managing a book of business
- 3+ years selling SaaS solutions
- Proven success navigating procurement processes
- Experience selling AI-powered products
- Track record of consistent overachievement
Nice to have
- Sharp communication skills
- Strong commercial instincts
- High intellectual curiosity
- Trusted advisor mentality
- Demonstrated leadership
Practical constraints
- Expected to be in the office at least three days per week
AI in the day-to-day
Fin is an AI Customer Agent that helps businesses provide customer support across various channels.
Requirements
- Experience
- 5+ years
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
In the role of Relationship Manager for Mid-Market at Intercom, the individual is responsible for managing a portfolio of mid-market customers, focusing on revenue growth and long-term loyalty through strategic upselling and cross-selling. Key skills include a strong background in SaaS sales, particularly with AI-driven products, and the ability to engage with senior stakeholders to address their business needs. This position is suited for experienced sales professionals who thrive in fast-paced environments and possess a track record of exceeding sales targets.
Joblaze insights
Quick facts
- Is the Relationship Manager, Mid Market role remote?
- It's hybrid — Intercom expects some on-site time in Sydney, Australia.
- How much experience is required?
- At least 5 years of relevant experience for this Relationship Manager, Mid Market role.
- Where is the role based?
- Intercom is hiring for this position in Sydney, Australia.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, SaaS.
- What seniority level is this role?
- Intercom targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Relationship Manager, Mid Market role at Intercom.
From the original posting
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
What's the opportunity?
As a Mid-Market Account Executive (Existing Business), you’ll be at the forefront of growth; turning momentum into mastery. You’ll own a portfolio of fast-growing customers and help them unlock the full power of Fin. We’re building a world-class sales organization; fast, ambitious, and unapologetically driven.
At Fin, we do sales differently. We don’t just pitch; we partner. We’re asking our customers to make Fin the heartbeat of their business, and that starts with salespeople who can think bigger, move faster, and win with integrity.
We invest deeply in every Relationship Manager’s growth. Development isn’t a slogan here, it’s baked into how we promote, learn, and lead. In a high-velocity environment where ownership, creativity, and ambition are rewarded, you’ll find room to stretch, influence, and make your mark.
What will I be doing?
- Own and grow a portfolio of Fin’s mid market customers; driving measurable revenue expansion, retention, and long-term loyalty.
- Engage with executives and operators to uncover pain points, position AI-driven solutions, and tie Fin’s platform directly to business impact.
- Design and execute territory strategies that go beyond maintenance; targeting upsell, cross-sell, and multi-business unit expansion with clear, data-backed plans.
- Partner cross-functionally with Marketing, Product, and Customer Success; translating real customer needs into product innovation and GTM alignment.
- Analyze and communicate performance metrics that show the story behind growth; retention, adoption, and platform expansion.
- Invest in team excellence through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition.
What skills do I need?
- 5+ years in a quota-carrying role managing a book of business (~50 accounts) focused on retention, renewals, and expansion.
- 3+ years selling SaaS solutions, ideally in complex, high-velocity environments.
- Proven success navigating procurement processes and influencing enterprise-level decision-makers.
- Experience selling AI-powered products, with deep knowledge of AI applications and the ability to translate technical capability into customer value.
- A track record of consistent overachievement; exceeding quota, driving revenue growth and complex renewals.
Bonus skills & attributes
- Sharp communication skills; written and verbal, tailored to senior stakeholders and technical teams alike.
- Strong commercial instincts paired with the ability to thrive in a fast-moving, evolving organization.
- High intellectual curiosity and a growth mindset
- A trusted advisor mentality; skilled at building long-term partnerships across multiple levels in complex organizations.
- Demonstrated leadership, influencing not only within your team but across functions to drive alignment and results.
Unleash Your Potential
Standard company text repeated across Intercom's postings is omitted here.
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