Posted by employer 2 months ago
First seen on Joblaze 2 months ago
Last verified on the company career page 1 day ago
Not disclosed in this posting: compensation, years of experience, work arrangement, visa sponsorship.
Joblaze summary
In the role of Renewals Manager at CaptivateIQ, the individual is responsible for managing customer renewals and ensuring a smooth transition for clients as they continue their engagement with the company. Key skills include proficiency in customer relationship management and a strong understanding of sales processes, particularly in a SaaS environment. This position is ideal for someone with a solid background in account management or customer success, looking to leverage their experience in a dynamic and growing company.
From the original posting
About the Role
We're looking for a Renewals Manager to support CaptivateIQ's Velocity (scaled) segment by owning the majority of our renewal transactions in aligned to this scaled SMB/MM segment.
This is a high-volume, commercially minded post-sales role focused on retention, value justification, renewal execution, and proactive risk management. You will manage a large portfolio of upcoming renewals, engage customers with the right level of urgency and value framing, and partner closely with Customer Success, Sales, Finance, Legal, Professional Services and Support to drive timely outcomes.
This role is built for someone who thrives in scaled, repeatable motions: prioritizing well, running a disciplined process, spotting churn risk early, articulating value, and helping customers renew with confidence.
If you enjoy blending customer communication, commercial execution, and operational rigor in a fast-moving SaaS environment, this role is for you.