Own the commercial renewal process for a SaaS company focused on the restaurant industry.
Posted by employer 1 month ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Not disclosed in this posting: compensation, years of experience, work arrangement, visa sponsorship.
Joblaze summary
The Renewals Specialist at Restaurant365 manages the entire renewal process for contracts, starting 120 days before expiration, which includes overseeing pricing adjustments and ensuring accurate documentation. Proficiency in CRM and ERP tools, particularly Salesforce and CPQ systems, is essential for maintaining precise records and forecasts. This role is ideal for someone with a strong background in customer success or account management, particularly in a SaaS environment. Restaurant365 emphasizes a culture of empowerment and continuous improvement, making it a dynamic place for growth.
Quick facts
- What's the tech stack?
- Joblaze extracted these technologies from the posting: CPQ, Intacct, Salesforce.
- What seniority level is this role?
- Restaurant365 targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Renewals Specialist role at Restaurant365.
From the original posting
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
The Renewal Specialist owns the commercial renewal process beginning 120 days prior to contract expiration, including CPQ Renewal Opportunity management, quote creation, and forecast accuracy.
While the Renewal Specialist owns renewal execution mechanics, pricing changes that result in contraction require documented alignment from the assigned Customer Success Manager (CSM), who retains churn accountability for their Book of Business.
The Renewal Specialist ensures:
Contraction rationale is documented in the Renewal Opportunity
Forecast adjustments reflect approved revenue changes
No renewal proceeds without cross-functional visibility
Accurate and timely records of renewal activities in CRM and ERP tools (e.g., Salesforce, CPQ systems, Intacct)