Joblaze summary

In the role of Mid Market Revenue Architect at Gong, the individual will engage with mid-sized clients to implement and optimize Gong's AI Operating System, focusing on enhancing revenue operations. Key skills include a strong background in customer success within B2B SaaS, as well as the ability to manage relationships with senior stakeholders and drive measurable business outcomes. This position is ideal for someone with 3-5 years of experience who thrives in dynamic environments and is passionate about customer-centric strategies. Gong's culture emphasizes collaboration and innovation, making it a fitting environment for self-starters.

Joblaze insights

Listed about 2 months ago — first seen on Joblaze September 3, 2026. Last confirmed on Gong's careers page November 10, 2026.

Quick facts

Is the Revenue Architect, Mid Market (CSM) role remote?: It's hybrid — Gong expects some on-site time in Dublin.
How much experience is required?: 3–5 years of relevant experience for this Revenue Architect, Mid Market (CSM) role.
Where is the role based?: Gong is hiring for this position in Dublin.
What seniority level is this role?: Gong targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Revenue Architect, Mid Market (CSM) role at Gong.

From the original posting

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

Mid Market Revenue Architects at Gong are strategic partners to our mid-sized customers. Focused on driving revenue transformation from Gong’s AI Operating System. You’ll guide executive stakeholders and operational teams to drive revenue with Gong by architecting workflows, accelerating adoption, and realising business results across the entire revenue lifecycle. You will combine a deep understanding of how revenue teams operate with leading change management strategy to help customers operationalise the use of Gong into tangible business results. Your success is measured by activation and adoption, key persona engagement, customer value realisation, and revenue impact (retention and expansion).

RESPONSIBILITIES

Revenue Transformation Strategy: Partner with senior GTM leaders to design and execute strategies that modernise their revenue operations through Gong’s AIOS
Workflow Architecture: Map current-state customer processes to AI-driven workflows that translate to revenue outcomes
Adoption and Change Management: Execute adoption initiatives that drive behaviour change and embed Gong into daily team rhythms
Value Realisation: Use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value
Renewal and Expansion Management: Own the renewal strategy and execution, partnering with cross functional teams on growth
Cross Functional Collaboration: Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey

QUALIFICATIONS

3–5+ years proven experience in customer facing customer success, account management, implementation or similar role in a B2B SaaS company
Experience managing accounts with multiple internal and customer-side stakeholders
Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations
Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives
Excellent communication, negotiation, and presentation skills
Data-driven mindset with a focus on delivering measurable outcomes
Passion for driving customer outcomes and contributing to a high performing and accountable work culture
Our Revenue Architects are self-starters who excel in high paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves in being coachable. We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom. If that’s you too, we want to hear from you

Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.

#LI-SM3 #LI-Hybrid

Standard company text repeated across Gong's postings is omitted here.

Revenue Architect, Mid Market (CSM)

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