Sales Engineer, SMB

Socket is looking for a Sales Engineer to support our SMB Clients. In this role you will be at the nexus between our customers and our engineering, product, and design teams. You'll work cross-functionally in order to provide technical education, guidance, and support in a pre-sales capacity.

What You’ll Do:

• Lead discussions and product demonstrations to showcase capabilities; address customer challenges, respond to questions, and handle objections.

• Craft technical content to guide customers in implementing specific use cases or extending our solution.

• Collaborate with account teams to understand customer requirements and translate them to Socket capabilities, emphasizing business value.

• Support Proof of Concepts (POCs) that align with customer requirements; provide technical expertise, troubleshooting, and guidance throughout the evaluation process.

• Provide guidance on integrating solutions into the customer's existing infrastructure.

• Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales.

• Collaborate with Customer Success to drive post-sales revenue, ensure retention, and contribute to growth.

• Execute cross-functional projects involving teams such as Engineering, Sales, and Marketing.

• Ability to travel up to 25% for customer meetings, onsite engagements, and industry events.

What You'll Bring

• Prior technical experience in roles like Software Development, TAM, Solutions Architect, Product Support, etc

• Hands-on experience working in customer facing roles.

• Ability to multitask and efficiently handle multiple competing priorities, delegating when necessary while being highly organized, detail oriented, and demonstrating excellent time management skills.

• Empathetic mindset for the customer and a commitment to delving deep into the challenges they present or experience.

• Ability to work cross-functionally and contribute directly to Sales, Product and Engineering teams.

• Ability and desire to learn new tools and technologies.

• Familiarity with web APIs, SDKs, and other technical frameworks is a plus.

• Must be able to read/write basic scripts in languages Python, JS, or Golang.

• Knowledge of common source control managers such as gitlab or bitbucket.

Nice to Haves:

• CS degree or equivalent industry experience.

• Experience with open source, vulnerability management / SCA

• Hands on experience working with medium to large customers up to 1000 employees.

• Relevant security domain experience and familiarity with vulnerability management SCA tools.

• Experience with AI and Large Language Models (LLM)

Our Interview Process

1. Phone Screen with our Talent Team

2. Virtual f2f with the Hiring Manager

3. Virtual f2f with a few members of the team

4. Presentation

5. Call with our VP of Customer Engineering

6. Final call with our Founder

7. References

8. Offer

• Market competitive salary bands

• Meaningful equity program

• Paid parental leave

• Remote-first, with quarterly team off-sites

At Socket, we

1. Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.