Senior Adoption Strategist, EMEA (Engagement Manager)

This is a hybrid role based out of our London office. Office attendance is required at least twice a week on Tuesdays and Thursdays out of our Moorgate office for collaboration and connection. There may be additional in-office days for team or company events.

Candidates must have the unrestricted right to work in the United Kingdom.

The Ironclad Adoption Strategist (AS) is a strategic role designed to accelerate customer adoption, increase user engagement, and maximise the business value of an organisation's Ironclad investment. The Adoption Strategist is Ironclad's primary customer-facing owner for enterprise and strategic accounts, responsible for leading customers from the first pre-sales service engagement through foundational adoption.

Working cross-functionally with Customer Value, Product, Sales, and Engineering teams, the adoption strategist develops adoption frameworks, accelerates user engagement, and designs implementation and adoption paths that are designed from the start to activate AI-powered workflows and deliver measurable outcomes that support long-term customer success.

The ideal candidate possesses a strong consulting mindset, exceptional communication skills, experience leading enterprise transformation initiatives, and deep knowledge of SaaS platforms, AI technologies, organisational change, and customer adoption methodologies.

What you'll be doing:

• Partner with executive stakeholders to define business objectives, adoption strategies, and success metrics.

• Develop and execute adoption roadmaps that accelerate user engagement and business value realisation for Ironclad’s enterprise and strategic customers.

• Translate Ironclad's AI capabilities and evolving product motion into language and a delivery plan that resonates with executive stakeholders.

• Partner closely with Contract AI Services to ensure that implementation and AI configuration work is designed to support the customer's long-term adoption path.

• Own project execution end-to-end: manage timelines, track deliverables, identify and escalate risks, and maintain stakeholder alignment across internal and customer teams

• Manage escalations with confidence — reset expectations, realign stakeholders, and resolve scope conflicts without waiting for leadership to intervene

• Contribute to the improvement of delivery methodology, scoping playbooks, and adoption frameworks that scale the function's effectiveness over time

• Monitor adoption metrics, customer health, and business outcomes; recommend continuous improvements based on data and customer feedback.

• Collaborate across Customer Success, Professional Services, Product Management, Sales, Marketing, and Engineering to ensure a seamless customer experience and identify opportunities for growth and expansion.

• Stay current on emerging AI technologies, SaaS capabilities, and industry best practices to continuously enhance customer value.

What we're looking for:

• Bachelor's degree in Business, Information Systems, Computer Science, Organisational Development, or a related technical field.

• 5+ years of experience in Customer Success, Professional Services, Technology Consulting, Digital Transformation, Change Management, or Enterprise SaaS adoption.

• Experience leading enterprise technology adoption or digital transformation initiatives.

• Strong understanding of SaaS platforms, AI technologies, organisational change management, and customer success methodologies.

• Demonstrated ability to influence executive stakeholders, facilitate cross-functional collaboration, and communicate complex concepts to both technical and business audiences.

• Experience using adoption metrics and analytics to measure customer success and business outcomes.

• Experience working with large enterprise customers and executive leadership teams.

UK Employee Benefits at Ironclad:

• Private Medical & Dental insurance, covered at 100% for you and dependents

• Life assurance and Income Protection

• Generous leave policies, including parental leave, medical leave, and compassionate leave

• Family-forming support through Maven for you and your partner

• Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use

• Standard pension contribution scheme

• And most importantly, the opportunity to help build the company you want to work at

US Full-Time Employee Benefits at Ironclad:

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available

• Pre-tax commuter benefits (US Employees)