Senior Business Systems Analyst

We are seeking a Business Systems Analyst to join our Enterprise Applications team. This role will partner closely with the Logistics, product and other teams to implement new software & deliver improvements to existing systems.

An ideal candidate will have excellent communication, technical system design, and process analysis skills. They will have experience working closely with operations teams to analyze and improve their processes – taking a keen eye to eliminating inefficiencies, reducing errors, and smoothing out processes. They will have experience designing and implementing new processes that involve enhancing enterprise software systems, as well as finding the flaws in those processes, then developing and iterating on improvements to them.

What you will do:

• Own the relationship with assigned cross functional partner departments
• Manage prioritization, requirements and the overall technology roadmap for assigned functional areas.
• Responsible for guiding all system changes in assigned functional areas through the software development life cycle, end-to-end.
• Produce requirements documents, process & system diagrams, documentation of technical solution designs.
• Design, write, and execute QA test cases for system changes. Conduct UAT with stakeholders.
• Work closely with technical domain experts on the applications team to design and implement system changes which solve business problems. Deliver changes which improve efficiency, internal & external user experiences, customer satisfaction, and financial performance.
• Perform some system configuration and integration development.
• Use AI tools to improve and accelerate delivery of system changes. Incorporate AI into personal workflows where valuable.
• Work closely with external partners, vendors, consulting firms, and 3PL warehouses.

Requirements:

• 3-5 years of progressive experience as a Business Analyst, Solutions consultant, Process analyst, or another technical/functional role in which you have experience working directly with both business users and technical staff to solve business problems.
• Extremely proficient in process analysis, process documentation, and organizational change management.
• Self motivated, must have the ability to analyze a large complex problem, break it down into incremental deliverables, then execute against those deliverables without close oversight or supervision.
• Familiarity with B2B CRM data archictecture
• Excellent written and verbal communication skills. This role will interface with all areas of the business, and must be able to communicate and express their ideas clearly, confidently, and concisely with appropriate context whether working with a business user or executive stakeholder.
• Strong understanding of relational database concepts, some SQL programming experience
• Some familiarity with custom API integrations, EDI, Data Warehousing.
• Experience with Netsuite ERP or the Warehouse/Inventory management module of a similarly full featured ERP system.
• Experience working with operations managers to design customizations to an ERP, related to that team's processes. Ie: Logistics, Warehouse Operations, Inventory management.
• Familiarity with agile software delivery methodologies: sprint planning, backlog grooming, story pointing. Using Jira or similar tools.

Preferred Experience

• Netsuite ERP
• Warehouse Management Systems, Transportation Management Systems
• iPaas development experience
• Experience configuring and using Claude Code (or similar tools) to deliver ERP customizations – or to write code in other applications
• Salesforce CRM
• Zendesk or other Ticket Management platforms
• Shopify B2B or other ecommerce platform

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