Senior Commissions Manager

Role Overview

As the Senior Commission Manager, you will serve as a key operational leader driving execution, calculation integrity, and continuous process optimization across Okta’s end-to-end sales compensation lifecycle. Supporting a high-growth field organization, this role bridges hands-on commission administration—validations, payment submissions, dispute resolution, and operational modernization—with advanced reporting, enterprise analytics, and AI-driven process automation.

With a sharp focus on execution, data and incentive design governance, process engineering, and emerging AI tools, you will eliminate manual bottlenecks, build scalable reporting infrastructure, and guarantee 100% payout accuracy within tight deadlines.

Key Responsibilities

Commission Execution & Calculation Integrity

• Oversee the monthly commission calculation and payout lifecycle for global sellers, actively streamlining and operationalizing processes to maintain near-zero error margins.
• Operationalize data reconciliations between upstream source systems (CRM and Workday) and Xactly Incent, optimizing workflows to safeguard data integrity, maintain accurate crediting rules, and ensure calculation accuracy.

Process Engineering, Automation & AI

• Map core commission workflows to eliminate friction, slash monthly close processing times, and eliminate manual data manipulation.
• Identify and deploy automation tools, custom scripts, AI-driven efficiencies to streamline commission validations, accruals, payment submissions, and reporting.

Cross-Functional Partnership & Governance

• Drive alignment across GTM Strategy, Sales Operations, Finance, and IT on process improvement priorities and shared initiatives and/or projects.
• Lead change management for new tools, processes, and operating models — ensuring adoption is fast, smooth, and well-supported.

Reporting & High-Impact Analytics

• Build and maintain scalable operational frameworks, seller performance dashboards, and executive reporting in BI tools (e.g., Tableau).
• Monitor payout-to-revenue ratios, quota attainment distributions, error rates, and operational SLA performance.

Governance & SOX Compliance

• Maintain audit-ready control documentation and management review controls across the end-to-end commission processes.
• Serve as the primary point of contact for internal and external audit engagements.

Team Leadership & Escalation Management

• Manage, mentor, and inspire a high-performing global commission operations team.
• Act as the primary escalation point for complex rep inquiry resolutions and payment adjustments.

Desired Experience & Qualifications

• Core Experience: 8+ years of progressive experience in sales compensation operations, incentive compensation management (ICM), or revenue operations, with a strong emphasis on execution, analytics, and system optimization.
• Scale & Precision: Proven success running commission processing for mid-to-large enterprise sales organizations (700+ reps) under tight close deadlines.
• Technical Stack Mastery: Deep hands-on experience with enterprise ICM platforms (e.g., Xactly), CRM platforms (Salesforce), SQL, BI tools (Tableau, Power BI), and advanced Excel proficiency.
• Cross-Functional Influence: Demonstrated success collaborating with GTM Strategy, Sales Operations, Accounting, FP&A, and Legal on exception workflows and financial compliance.
• Education: Bachelor’s degree in Finance, Accounting, Business Administration, Systems, or equivalent practical experience.

P9522_3529237