Senior Customer Success Manager
Lead customer success initiatives at Coder, ensuring smooth onboarding and driving customer engagement for a leading AI development platform.
Posted by employer 2 days ago
First seen on Joblaze 19 hours ago
Last verified on the company career page 19 hours ago
Skills & Technologies
What you'll build
- Own onboarding and rollout plans for new customers
- Engage with customers to understand goals and challenges
- Identify expansion opportunities within existing accounts
- Oversee renewals and forecasting
- Monitor and report on customer health and usage
Must have
- 3+ years in software/SaaS sales and/or customer success
- Working knowledge of cloud infrastructure and DevOps
- Hands-on experience with Salesforce
- History of building strong relationships across stakeholders
- High EQ with strong verbal communication skills
Nice to have
- Customer success or sales experience focused on developer tools
- Renewal management experience
- Experience with Totango or similar platforms
- Tinker with AI and developer tools ecosystem
AI in the day-to-day
Coder embraces AI tools for recruitment but does not allow AI assistance during conversational interviews.
Requirements
- Experience
- 3+ years
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
The Senior Customer Success Manager at Coder is responsible for overseeing customer onboarding, ensuring successful platform rollouts, and maintaining ongoing engagement to address client needs and challenges. This role requires a solid understanding of cloud infrastructure and developer tools, along with experience in Salesforce and customer success platforms. Ideal candidates have over three years in SaaS or software customer success, particularly in enterprise settings, and possess strong relationship-building skills. Coder's focus on AI development infrastructure suggests a dynamic environment where technical expertise and customer advocacy are crucial.
Joblaze insights
Quick facts
- Is the Senior Customer Success Manager role remote?
- It's hybrid — Coder expects some on-site time in United States.
- How much experience is required?
- At least 3 years of relevant experience for this Senior Customer Success Manager role.
- Where is the role based?
- Coder is hiring for this position in United States.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI, CI/CD, DevOps, SDLC, Salesforce, cloud infrastructure.
- What seniority level is this role?
- Coder targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Customer Success Manager role at Coder.
From the original posting
You lead rollouts, monitor health and usage, and keep stakeholders informed. You partner with Sales on expansions and renewals, and with Support and Product on issues and feedback.
What you’ll do here
Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform
Remove barriers to adoption so customers achieve their desired outcomes expediently
Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations
Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions
Oversee renewals and forecasting, ensuring timely, successful commitments
Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve
Monitor and report on customer health and usage
Develop deep expertise in Coder’s products to provide global customer coverage
What we’re looking for
3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred
Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC
Hands-on experience with Salesforce and other industry-standard CS platforms
History of building strong relationships across executive, business, and technical stakeholders
Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross‑functional teams
Habit of staying current on industry trends, CS best practices, and the competitive landscape
Startup experience
High EQ with strong verbal communication and technical writing skills
Self‑motivated with a creative and analytical approach to problem-solving
Bonus tacos if you have
Customer success or sales experience focused on developer tools
Renewal management experience
Experience with Totango or a similar Customer Success platform (e.g. Gainsight, Pylon)
Tinker with AI and the developer tools ecosystem (e.g. ChatGPT, Claude, Cursor)
Ashby helps us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first.
Standard company text repeated across Coder's postings is omitted here.