Joblaze summary

In the role of Senior Customer Success Manager at Chainguard, the individual will serve as the primary post-sales contact for enterprise clients, overseeing onboarding, implementation, and ongoing support. This position requires a blend of technical knowledge in areas like DevSecOps and vulnerability management, along with strong interpersonal skills to foster relationships across various customer stakeholders. Ideal candidates will have over five years of experience in customer-facing roles, particularly in technical environments, and should be comfortable navigating complex organizational structures. Chainguard emphasizes a proactive approach, encouraging autonomy and innovation in address

Joblaze insights

Listed about 3 months ago — first seen on Joblaze August 5, 2026. Last confirmed on Chainguard's careers page October 23, 2026.
Salary band is in line with the typical range for Management roles (median ~$170,000).
Starts above 12% of 17 comparable senior management roles in United States that list AWS we track (median $202,400 across 13 companies). See AWS salary trends
AWS appears in 2.9% of 975 comparable senior management roles in United States; Supply Chain Security appears in 0.1% of 975 comparable senior management roles in United States.

Quick facts

Is the Senior Customer Success Manager, Enterprise - East role remote?: Yes — Chainguard lists this as a fully remote position.
What's the salary range?: Chainguard lists $160,000–$160,000 for this role.
How much experience is required?: At least 5 years of relevant experience for this Senior Customer Success Manager, Enterprise - East role.
What's the tech stack?: Joblaze extracted these technologies from the posting: AWS, AppSec, Azure, DevSecOps, GCP, Linux.
What seniority level is this role?: Chainguard targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Senior Customer Success Manager, Enterprise - East role at Chainguard.

From the original posting

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.

The role, in a nutshell:

As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Enterprise customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers. You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value.

What you’ll do:

Success Planning & Value: Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges. Provide thought leadership on change management for large, scaled rollouts. Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally.
Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. This means being a team player and having strong collaboration skills - this role must align with many different internal teams, influence them to act toward customer needs.
Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
Product Expertise: Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard.
Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.
Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.

What we're looking for:

5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support.
Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle.
This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy. This includes making key decisions to drive effective customer outcomes; deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict, and advocating to internal teams including sales, product, engineering, etc.
An entrepreneurial mindset - you will be often build entirely new process or practices to ensure we best serve customers.
Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field.
Driven, high emotional intelligence, and strong priority management skills

Strongly Preferred:

Previous early-stage startup experience
Passion for technology & cybersecurity
Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle

Compensation: up to $160,000 base salary + bonus

If your experience is close but doesn’t fulfill all requirements, please apply. Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring Chainguardians with unique backgrounds, perspectives, and experiences.

About Us

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Senior Customer Success Manager, Enterprise - East

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