Senior Implementation Manager, Air (EHR)
Own the end-to-end implementation of onboarding and launching new customers on Athelas Air (EHR) at Commure.
Posted by employer 4 days ago
First seen on Joblaze 4 days ago
Last verified on the company career page 20 hours ago
What you'll build
- Engage directly with customers to map their existing clinical and administrative workflows.
- Draft detailed functional and technical specifications based on scoped customer needs.
- Develop and maintain detailed implementation plans, timelines, and resource allocations for each customer launch.
- Create and evolve scalable, standardized launch playbooks and templates for data migration.
- Facilitate hypercare support during and immediately after go-live.
Must have
- 5+ years of operations or project management experience in SaaS or HealthTech.
- Proven track record of leading complex, cross-functional programs to successful delivery on time and within scope.
Practical constraints
- This full-time position requires working 5 days a week in our Mountain View, CA office.
AI in the day-to-day
Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care.
Requirements
- Experience
- 5+ years
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
In the role of Senior Implementation Manager for Air (EHR) at Commure, the individual will oversee the complete onboarding and launch process for new customers, ensuring smooth transitions and high adoption rates. Key skills include project management, technical specification drafting, and cross-functional collaboration, particularly with engineering and product teams. This position is suited for someone with over five years of experience in operations or project management within the SaaS or HealthTech sectors, capable of leading complex initiatives. The team emphasizes direct engagement with clinicians, fostering a fast-paced environment focused on impactful healthcare solutions.
Joblaze insights
- Listed 4 days ago — first seen on Joblaze September 25, 2026. Last confirmed on Commure's careers page September 29, 2026.
Quick facts
- Is the Senior Implementation Manager, Air (EHR) role remote?
- No — this is an on-site role in Mountain View, CA.
- How much experience is required?
- At least 5 years of relevant experience for this Senior Implementation Manager, Air (EHR) role.
- Where is the role based?
- Commure is hiring for this position in Mountain View, CA.
- What seniority level is this role?
- Commure targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Implementation Manager, Air (EHR) role at Commure.
From the original posting
About the Role
As Senior Implementation Manager, Air (EHR), you will own the end-to-end implementation of onboarding and launching new customers on Athelas Air (EHR). You’ll partner with Engineering and Launch to ensure each practice transitions smoothly, on time, and with high adoption. You’ll build scalable launch playbooks; scope, define, and prioritize product features based on customer workflows; define success metrics; and continuously refine processes to accelerate time-to-value.
This full-time position requires working 5 days a week in our Mountain View, CA office.
What You'll Do
Customer Discovery, Workflow Analysis & Technical Collaboration:
Engage directly with customers to map their existing clinical and administrative workflows.
Product Management & Technical Specifications:
Draft detailed functional and technical specifications (user stories, acceptance criteria, data mappings, interface requirements) based on scoped customer needs.
Partner with Product and Engineering to validate feasibility, clarify requirements, and prioritize specs in the development backlog.
Project Leadership & Stakeholder Coordination:
Develop and maintain detailed implementation plans, timelines, and resource allocations for each customer launch.
Lead cross-functional launch teams through weekly status calls, playbook adherence, and risk-mitigation workflows.
Act as the primary operations liaison among Sales, Customer Success, Product, Engineering, Professional Services, and Support.
Align on deliverables, dependencies, and hand-offs; flag and escalate critical-path issues early.
Process Design, Optimization & Tooling:
Create and evolve scalable, standardized launch playbooks and templates for data migration, build-out, training, and go-live support.
Identify bottlenecks and implement continuous improvements to reduce time-to-launch and increase launch quality.
Build and maintain internal Retool applications to streamline operational workflows and empower non-technical stakeholders to create custom dashboards, reports, and tools without code.
Go-Live Support & Adoption:
Facilitate hypercare support during and immediately after go-live; track issue-resolution SLAs.
Monitor and report on key adoption metrics (e.g., login rates, documentation volume, billing task completion).
What You Have
Education: Bachelor’s degree in Business, Healthcare Administration, Information Systems, or a related field. MBA or advanced degree a plus.
Experience:
5+ years of operations or project management experience in SaaS or HealthTech.
Proven track record of leading complex, cross-functional programs to successful delivery on time and within scope.
Standard company text repeated across Commure's postings is omitted here.