Joblaze summary

In the role of Customer Success Manager at Airtable, the individual will oversee a portfolio of enterprise clients, ensuring they effectively onboard and utilize the platform to achieve their business goals. Key skills include a strong background in enterprise customer success, technical fluency in workflow automation, and the ability to communicate complex concepts clearly. This position is ideal for someone with over five years of experience in B2B SaaS environments, particularly those who thrive in collaborative settings and can manage multiple stakeholder relationships.

Joblaze insights

Listed today — first seen on Joblaze November 12, 2026. Last confirmed on Airtable's careers page November 12, 2026.
Salary band is below the typical range for Management roles (median ~$172,080).
Starts above 6% of 129 comparable senior management roles in United States that list AI/ML we track (median $164,000 across 45 companies). See AI/ML salary trends
AI/ML appears in 18.6% of 1021 comparable senior management roles in United States; B2B SaaS appears in 0.8% of 1021 comparable senior management roles in United States.

Quick facts

Is the Customer Success Manager role remote?: Yes — Airtable lists this as a fully remote position.
What's the salary range?: Airtable lists $115,000–$149,400 for this role.
How much experience is required?: At least 5 years of relevant experience for this Customer Success Manager role.
What's the tech stack?: Joblaze extracted these technologies from the posting: AI/ML, B2B SaaS, workflow automation.
What seniority level is this role?: Airtable targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Customer Success Manager role at Airtable.

From the original posting

Airtable helps organizations build the applications and workflows they need to run their most important business processes, without being constrained by off-the-shelf software. Its flexible platform combines a relational database, custom applications, automations, and AI, giving teams the building blocks to create solutions around the way they actually work. Just like Lego blocks, what our customers can build with Airtable is virtually limitless. That flexibility is why more than 500,000 organizations, including 80% of the Fortune 100, use Airtable to power critical work across their businesses.

About the role

At Airtable, we are passionate about how our product democratizes software creation and empowers teams to build applications that connect their organization and drive outcomes, no code needed. As a Customer Success Manager, you will be the post-sales owner for a portfolio of enterprise customers, guiding them from onboarding through renewal as they adopt Airtable and our AI capabilities. You will help customers turn AI adoption and workflow innovation into measurable business outcomes, and you will partner closely with Account Executives so they can focus on growth.

Customer Success at Airtable sits at the nexus of our Sales, Product and Marketing teams. We hire Customer Success Managers into one of two teams (Scaled and High Touch), depending on your experience and where our team needs you most. We will talk with you about which team is the best fit during the interview process.

What you'll do

Serve as the post-sales point of contact for your accounts, guiding customers to the right answer or the right Airtable team when you cannot resolve something yourself
Drive onboarding excellence, working with customers on a mutual plan so their primary workflows launch within 90 days, with governance and best practices in place from the start
Build joint success plans with customers focused on AI adoption, business outcomes and operational efficiency
Lead Executive Business Reviews and data-driven value reviews that document ROI, surface risk and identify growth
Develop champions across existing users so each account has multiple advocates who can sustain adoption
Deliver enablement that accelerates adoption: Airtable 101, feature-specific sessions, AI and MCP workshops, and hands-on build sessions
Guide governance conversations, including license deployment, long-term app strategy and stakeholder orchestration
Run workflow consultations for new use cases and determine the right build path
Monitor account health, adoption trends and risk signals, and flag risk early to your Account Executive and the Renewals team
Qualify expansion opportunities and hand them to your Account Executive with context
Maintain a current account record: use cases, success stories, ROI and a stakeholder map, refreshed quarterly
Serve as the voice of the customer internally, translating usage and feedback into insights that shape our product and AI roadmap, and partner with Marketing and Product on customer stories
Develop reusable frameworks, AI-enabled health insights and playbooks that scale customer impact across the enterprise segment

Who you are

You have 5+ years of experience in enterprise customer success, account management, solutions consulting or technical account management supporting B2B SaaS or workflow automation platforms
You have a track record of delivering measurable results for customers through onboarding, adoption, retention and expansion
You have owned relationships with multi-stakeholder enterprise accounts and are comfortable being the customer's primary contact
You have technical fluency and can guide both business and technical audiences. You are comfortable discussing workflow automation, integrations and data, and you have a working understanding of AI and how customers apply it to real workflows
You are a teacher at heart, able to distill technical or intricate systems into clear, actionable guidance, with strong facilitation, storytelling and presentation skills
You are skilled at building success plans, running business reviews and mapping platform capabilities to customer outcomes
You are organized and detail-oriented, and can prioritize across a large portfolio without losing sight of the "why" behind the "what"
You partner well with Sales and are at ease working alongside Account Executives, Renewals, Support and Services on a shared account
You are a team player and a self-starter who can operate in a motion that is still being refined

Nice to have

Experience with no-code or low-code platforms, workflow automation tools or AI-driven SaaS products
Background in management consulting, product management or solution architecture within enterprise technology
Experience designing AI-powered workflows or using LLMs to improve customer operations
Familiarity with data visualization and analytics tools for quantifying customer value
Understanding of enterprise governance, change management and security frameworks relevant to SaaS adoption

VEVRAA-Federal Contractor

Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.

For work locations in the San Francisco Bay Area, Seattle, Los Angeles, and New York, the on-target earnings range for this role is:

$128,000—$166,900 USD

For all other work locations (including remote), the on-target earnings range for this role is:

$115,000—$149,400 USD

Standard company text repeated across Airtable's postings is omitted here.

Customer Success Manager

About the role

What you'll do

Who you are

Nice to have

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