Joblaze summary

The Senior IT Support Specialist at Instacart plays a crucial role in ensuring that employees can efficiently resolve technical issues, managing over 70 support tickets weekly through both a ticketing system and in-person assistance. This position requires expertise in macOS, Windows, and ChromeOS, along with hands-on experience with tools like Google Workspace and Okta. Ideal candidates have at least three years of IT support experience, preferably in a tech environment, and possess strong customer service skills. The role is part of a collaborative team that values flexibility and aims to enhance the overall employee experience.

Joblaze insights

Listed yesterday — first seen on Joblaze November 12, 2026. Last confirmed on Instacart's careers page November 12, 2026.
Starts above 13% of 40 comparable senior other roles in Canada we track (median $87,086 across 21 companies).
Okta appears in 1.3% of 76 comparable senior other roles in Canada; Google Workspace appears in 1.3% of 76 comparable senior other roles in Canada.

Quick facts

Is the Senior IT Support Specialist role remote?: It's hybrid — Instacart expects some on-site time in Canada.
What's the salary range?: Instacart lists CAD 91,000–CAD 96,000 for this role.
How much experience is required?: At least 3 years of relevant experience for this Senior IT Support Specialist role.
Where is the role based?: Instacart is hiring for this position in Canada.
What's the tech stack?: Joblaze extracted these technologies from the posting: 1Password, ChromeOS, Conductor One, Google Workspace, Jamf, Jira.
What seniority level is this role?: Instacart targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Senior IT Support Specialist role at Instacart.

From the original posting

We're transforming the grocery industry

Overview

Instacart is looking for a Senior IT Support Specialist to join its IT Support team in Toronto or New York City. This person is the go-to technical partner for Instacart employees, resolving issues through the ticketing system and in person, and helping every teammate get back to work quickly and feel supported. This is a hybrid role with a set schedule for days in the office, working alongside a collaborative team of technicians, Corporate Engineering, and HR. It's a great opportunity to work with modern tooling, grow your skills, and have a real impact on the employee experience at Instacart.

About the Job

Resolve 70+ support tickets a week for Instacart employees through our ticketing system and in-person support, while keeping CSAT high.
Reach full independence within 90 days: self-resolve with minimal escalations, escalate efficiently when needed, and handle on-call responsibilities.
Support and administer core systems including Okta, Jira, Google Workspace, Slack, Jamf, Conductor One, and 1Password, and troubleshoot macOS, Windows, and ChromeOS.
Be a point of contact for your office, partnering with IT Support peers, Corporate Engineering, and HR.
Assist with onboarding new hires, including hardware deployment, equipment setup, and SaaS app access through our SSO tool.
Keep office AV equipment, including Zoom-enabled conference rooms, working properly.
Own or contribute to IT projects that help us maintain and scale our environment, and keep our knowledge base and documentation up to date.
Participate in a rotating on-call schedule for weekend P0 support.
Work a Monday to Friday 9am to 6pm local-time schedule, in the office 2 to 3 days a week as business needs require (currently 2).

About You

Minimum Qualifications

3+ years of relevant IT support experience.
3+ years supporting macOS, Windows, and ChromeOS.
3+ years of hands-on experience with Google Workspace.
Hands-on administration experience with Okta, Jira, and Slack.
Working knowledge of AV systems, including Zoom.
Comfortable with a rotating weekend on-call schedule for P0 support.
Ability to occasionally lift 40 lbs.
Able to work in our Toronto office 2-3 days a week.

Preferred Qualifications

Hands-on experience with Jamf, Conductor One, and 1Password.
Experience at a tech company or startup of 1,000+ employees.
At least a year in a customer-facing role, such as Apple retail.
A track record of strong CSAT scores and high ticket volume.
You are inclined to Google things you don't know before asking someone.
You have a friendly personality and love to teach others.

#LI-Hybrid

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For Canadian based candidates, the base pay ranges for a successful candidate are listed below.

CAN

$91,000—$96,000 CAD

Standard company text repeated across Instacart's postings is omitted here.

Senior IT Support Specialist

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