Senior Logistics & Fulfillment Manager

ABOUT THIS OPPORTUNITY

onX is seeking a Senior Logistics & Fulfillment Manager to help bring an exciting new connected product experience to market, designed to complement the onX Hunt app and create new possibilities for our customers.

In this role, you'll independently lead the development and execution of logistics and fulfillment operations, ensuring products move efficiently and reliably from manufacturing through delivery and returns. You'll work closely with external partners and cross-functional teams to establish practical processes, manage operational complexities, and create a seamless experience for customers.

As onX expands into new product experiences, you'll have the opportunity to shape our approach to logistics and fulfillment, proactively identifying risks, navigating complex decisions, and building a strong operational foundation that can evolve with the business.

This role reports to the Director of Connected Devices.

• Independently lead the development and execution of end-to-end logistics and fulfillment operations, from manufacturing through customer delivery and returns.
• Evaluate fulfillment models and third-party logistics (3PL) solutions, recommending approaches that balance operational efficiency, cost, scalability, and customer experience.
• Select, establish, and manage relationships with logistics and fulfillment partners, including warehousing, freight, and distribution providers.
• Develop and manage inventory processes and systems in partnership with Finance and external providers, ensuring accurate tracking, visibility, and operational accountability.
• Partner with Finance and Accounting to support inventory valuation, landed cost tracking, and other financial requirements related to physical product operations.
• Establish and manage returns, warranty, and reverse logistics processes to support an efficient and reliable customer experience.
• Collaborate with Product, Engineering, and other cross-functional partners to align fulfillment processes with product activation, purchasing, and customer experience needs.
• Proactively identify operational risks, dependencies, and potential roadblocks, navigating day-to-day challenges independently and escalating significant trade-offs when appropriate.
• Provide clear visibility into fulfillment performance, inventory movement, and operational risks, helping stakeholders make informed decisions and stay aligned.
• Continuously improve logistics and fulfillment processes, identifying opportunities to strengthen efficiency, reliability, and scalability as business needs evolve.
• Demonstrate onX's Company Values by building trust across internal and external partners, fostering accountability, and proactively addressing challenges.
• Look for opportunities to embed AI as a repeatable co-pilot in daily workflows, integrating experimentation into real work and refining its use with sound judgment and validation

WHAT YOU’LL BRING

• Bachelor's degree in Supply Chain Management, Logistics, Business, or a related field, or equivalent practical experience.
• 7+ years of experience in supply chain, logistics, fulfillment operations, or related work involving complex operational processes and external partners.
• Demonstrated ability to independently develop, manage, and improve logistics and fulfillment operations, including establishing processes in evolving or ambiguous environments.
• Experience evaluating, selecting, and managing third-party logistics (3PL) providers and other external partners.
• Strong operational and analytical skills, with the ability to evaluate costs, identify risks, navigate trade-offs, and recommend effective solutions.
• Working knowledge of inventory management and accounting concepts, including landed costs, cost of goods sold, and inventory valuation, with the ability to partner effectively with Finance and Accounting.
• Experience collaborating across Finance, Legal, Product, and other teams to align priorities, resolve operational challenges, and drive initiatives toward completion.
• Strong problem-solving skills, with the ability to anticipate challenges, manage competing priorities, and make sound decisions with incomplete information.
• Clear written and verbal communication skills, with the ability to communicate operational plans, risks, and recommendations to diverse stakeholders.
• Ability to thoughtfully explore and apply AI tools to improve operational workflows, support problem-solving, and enhance day-to-day effectiveness while exercising sound judgment and validating outputs.
• A shared passion for and ability to demonstrate onX’s Company Values.
• Permanent US work authorization is a condition of employment with onX.
• Ability to travel as needed, including domestic and occasional international travel, to support fulfillment vendor and 3PL site visits, manufacturing partner coordination, and other strategic business needs

• Experience supporting the launch or expansion of logistics and fulfillment operations for physical products.
• Experience coordinating international freight, customs, and cross-border logistics.
• Experience supporting fulfillment operations for products that combine physical goods with subscription or membership services.

At this time, we are NOT able to employ individuals whose primary work location is in: Alabama, Alaska, Arkansas, Connecticut, Delaware, District of Columbia (D.C.), Florida, Hawaii, Illinois, Kansas, Louisiana, Massachusetts, Missouri, New Jersey, New York, North Dakota, Ohio, Oklahoma, Rhode Island, South Dakota, West Virginia, and Wyoming.

HOW YOU’LL BE COMPENSATED

onX is committed to compensating all employees fairly and equitably for their contributions. For this position, applicants can expect to make between $115,000 and $144,000 upon hire. The pay range will vary based upon experience, skills, certifications, education among other factors as required in the job description. In addition, full-time onX employees are eligible for a grant of common share options with a vesting schedule and an annual bonus of 10% based on company performance.

Position open until filled.

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