The problems are high-stakes, data-dense, and unforgiving.

About the Role

In this role, you will be a front-line manager to a group of Account Managers who are responsible for hunting, pitching, and expanding the existing customer base at Ramp.

You'll lead a group of 6-8 Account Managers, each carrying a book of 60-70 Enterprise customers with real latitude over how they grow it. This is a build role, not a maintain role: the playbooks, coaching systems, and performance bar you set are the ones this team runs on next year. Your ceiling is set by how well you turn individual AM judgment into a repeatable, scalable motion that grows the segment.

What You'll Do

• Build and run a high-performing team of 6-8 Account Managers - setting the bar for culture, morale, and daily execution.

• Get embedded in the relationships that matter. Engage directly with key customers and top accounts alongside your team, building trust and long-term partnership.

• Own the number. Manage quota performance and pipeline generation across your team to hit spend activation, product activation, retention, and expansion goals.

• Forecast and report team performance to senior leadership with clear-eyed visibility into what's working and what isn't.

• Hire and develop the next generation of AMs - training on product, buyer personas, competition, and tooling through role-plays, game film, and real deal work.

• Coach relentlessly. Run daily 1:1s, dissect call feedback, lead enablement sessions, and build career paths for every rep on your team.

• Turn what works into a system. Continuously refine team processes and tooling to improve output and efficiency as the segment scales.

• Represent Account Management cross-functionally, partnering with Sales, CX, CSM, Risk, and Product to remove blockers and drive outcomes.

What You Need

• Minimum 5 years of quota-carrying sales or account management experience as an individual contributor, with a proven, consistent track record of exceeding goals (new business or cross-sell/upsell experience mandatory)

• Minimum 5 years building and leading account management or sales teams, with a track record of exceeding goal (new business or cross-sell/upsell experience mandatory)

• Prior success in fast-paced, results-oriented GTM environments, ideally at SaaS or AI companies

• A genuine passion for hiring, with a thoughtful approach to talent development

• Ability to articulate contractual, technical, and financial value to customers, including C-Suite and executive leaders

• Strong track record negotiating, structuring, and executing complex agreements

• Proficiency with data analytics tools (Salesforce, Looker, Excel) and a bias toward using data to drive decisions

• Strong collaboration and influencing skills, backed by excellent communication and presentation ability.

• High agency and adaptability - no two days are the same, and the only constant is change

• A desire and willingness to jump headfirst into complex, challenging problems for the good of the business.

Great to Haves

• Experience at a high-growth, top SaaS/AI startup

• Bachelor's degree from an accredited university

• Flexible PTO

• Centralized home-office equipment ordering

• Health and wellness stipend

• Budget for intra-office travel

• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

• One Medical annual membership

• Fertility HRA (up to $10,000 per year)

• Pet insurance

• In-office perks: lunch, snacks, drinks, and more

Canada

• Group medical, dental, and vision coverage through Sun Life

• Life, AD&D, and disability coverage

• Fertility drug coverage (up to $4,000 lifetime)

United Kingdom

• Private medical insurance through Freedom Elite

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