Account Manager | Mid-Market

The problems are high-stakes, data-dense, and unforgiving.

About the Role

The next chapter of Ramp's growth runs straight through the customers we already have: 70,000+ finance teams who adopted us for one thing and haven't yet seen what the rest of the platform can do for them. That is the largest untapped growth opportunity in the company, and Account Management owns it.

This is a build role, not a maintain role. You'll carry a book of high-value customers and real latitude over how you grow it. This means deciding which plays to run, which executives to get in front of, which products to lead with. Your ceiling is set by your judgment, operating rigor and urgency. Ramp’s expansion motion is a critical part of our long-term strategy and success, and this role represents an opportunity to help define what that looks like at a world-class business.

What You’ll Do

• Own growth across a portfolio of 300+ high-value customers - retention, adoption, expansion, and net-new spend on the platform.

• Build real relationships with the finance leaders who make the decisions, and connect what they're trying to accomplish to what Ramp can actually do for them.

• Generate your own expansion pipeline. The best AMs here don't wait for a buying signal - they create the reason for the next conversation.

• Lead Executive Business Reviews that change how a customer thinks about Ramp: from one vendor in the stack to the system their finance function runs on.

• Launch new products into your book. Ramp ships relentlessly, and every launch is a reason to open a conversation you couldn't have had last quarter.

• Quarterback outcomes across implementation, product, engineering, and CX - on new deals and on escalations, where trust is either earned or lost.

• Set the standard. Account Management is still being built here. The playbooks you write and execute are the ones this team runs next year, and that level of ownership translates into more opportunities in the business.

What You Need

• Minimum 3 years of “hunter” sales experience; either new sale, or hunting within an existing book

• Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts

• Excellent verbal and written communication skills, as well as interpersonal skills

• Organizational, project management, and time management skills

• Fluency in AI sales tooling

• Ability to self-correct based on core KPIs and innate understanding of performance

• High agency and adaptability - no two days are the same, and the only constant is change

Nice to Haves

• Bachelor’s degree from an accredited university

• Experience with financial services sales

• Experience at a high-growth startup

• Expertise in using Salesforce, Outreach, or other productivity tools

• Flexible PTO

• Centralized home-office equipment ordering

• Health and wellness stipend

• Budget for intra-office travel

• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

• One Medical annual membership

• Fertility HRA (up to $10,000 per year)

• Pet insurance

• In-office perks: lunch, snacks, drinks, and more

Canada

• Group medical, dental, and vision coverage through Sun Life

• Life, AD&D, and disability coverage

• Fertility drug coverage (up to $4,000 lifetime)

United Kingdom

• Private medical insurance through Freedom Elite

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