Senior Product Manager II - Fraud & Identity

Senior Product Manager II, Fraud & Identity (Remote – USA / CANADA)

Do you get energized by thinking like a bad actor so you can build the products that catch them? Is turning good analysis into a shipped, prioritized roadmap the thing you're proudest of, more than the analysis itself? Then this is the role for you.

We're looking for a Senior Product Manager II to lead fraud and identity/authentication together at Wrapbook; two domains that lean on the same signals and the same underlying infrastructure, and work best under one owner. You'll define and drive the product strategy and roadmap for how we detect, prevent, and respond to fraud, and how we verify and protect identity, across the full customer lifecycle. This is a hands-on, build-with-engineers role, not a hand-it-off-and-wait one.

Fraud and identity also touch other teams' domains (company setup, worker onboarding, vendor payments, and more), so you'll work across those wherever it's relevant, bringing your Fraud expertise to influence and orchestrate a holistic, seamless fraud and identity customer experience. You'll also partner with the Legal & GRC team with your solutions as you own the tech that powers Wrapbook's KYC and AML compliance. You'll guide fraud operations (triage, investigation, case handling), enabling your partners in the Client Operations org. You own the product decisions: what gets detected, prevented, and surfaced to customers, and in what order. You'll report to the Senior Manager of Product Management, Onboarding & Lifecycle.

What you'll do:

• Define and drive the product strategy and roadmap for fraud and identity/authentication across the customer lifecycle — from prevention to detection to response.

• Prioritize and sequence the joint fraud + identity roadmap, weighing input across the teams whose backlogs it depends on.

• Work directly with engineers on scoring logic and rules. Read a schema, reason about what a signal actually discriminates, and tell a good-sounding signal from a useful one.

• Turn analysis into decisions that ship. Write decision docs that carry a clear recommendation and get acted on — not a comprehensive list of options with no ranking.

• Act as incident commander for fraud incidents, coordinating engineering, Client Ops, GRC, Treasury, and Security, and evolve the playbooks so others can step in.

• Define and instrument the fraud and identity health metrics that matter most — spanning detection accuracy, authentication coverage, and the customer friction it creates.

• Say no upward, with evidence, when a new signal, a vendor, or a broad enforcement change would spend the friction budget without reducing real risk.

• Partner with Legal/GRC on the compliance-adjacent surface your product touches (KYC/AML posture, audit walkthroughs) without taking on the compliance function itself.

What you'll have:

• Owned a fraud, risk, or identity product surface at a payments, fintech, or marketplace company — not adjacent to it, owned it.

• Real fluency in detection tradeoffs: precision vs. recall, the true cost of a false positive, and the idea of a finite friction budget.

• Comfort working directly with engineers on scoring logic and schemas, not just briefing them and waiting.

• Experience running or co-running incident response, with the instinct that the expensive part of fraud is the operational orchestration, not the detection build.

• AI fluency/demonstrated experience working with/building with AI; using AI to increase the speed, accuracy, and automation throughout the fraud lifecycle.

• A track record of decision docs that got decided and turned into shipped work, not just documented.

• Experience in build/buy decisions around fraud platforms.

• Comfortable pushing back on senior stakeholders with evidence, rather than deferring or complying by default.

• Excellent written communication — Wrapbook is a document-forward, remote-first culture, and your writing is how people experience your thinking.

Extra Points If You Have:

• You have any advanced financial industry certifications — CPA, CFA, CFE (Certified Fraud Examiner), etc.

• You have payroll, payments, or other money-movement experience.

• You have KYC/AML domain knowledge, or vendor/AP fraud experience.

• You have hands-on experience with Auth0 or a comparable identity platform.

• You have exposure to synthetic and AI-generated identity fraud patterns.

• You love wearing a lot of hats and rolling up your sleeves to be hands-on with solving fraud problems.

Why Join Us

• Unlimited Paid Time Off

• Work from anywhere in Canada and USA

• Health and Dental benefits

• Up to 2% matching RRSP / 401K

• Learning and Development opportunities

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