Shape the future of GitLab's Dedicated infrastructure as a Senior Product Manager for Switchboard in a fully remote role.
Posted by employer 2 weeks ago
First seen on Joblaze 2 weeks ago
Last verified on the company career page 1 day ago
What you'll build
- Set the vision and roadmap for Switchboard
- Work with engineering and site reliability engineering teams
- Improve the customer-facing console
- Talk directly with customers to understand their needs
- Explore opportunities to improve tooling and experience
Must have
- Experience owning a product vision and roadmap
- Technical understanding of infrastructure and operational tradeoffs
- Strong focus on user experience
- Clear communication and ability to work directly with customers
- Ability to work independently and prioritize
Nice to have
- Experience with control planes
- Experience with cloud management consoles
- Experience with infrastructure products
- Experience with internal operational tools
- Experience with customer migrations
- Experience with incident management
AI in the day-to-day
All team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact.
Not disclosed in this posting: years of experience, visa sponsorship.
Benefits
Joblaze summary
In the role of Senior Product Manager for Switchboard at GitLab, the individual will oversee the product vision and roadmap, focusing on enhancing customer management of GitLab Dedicated infrastructure. Key skills include a strong technical background to navigate operational challenges and a user experience focus to simplify complex workflows. This position is suited for someone with experience in product management and a collaborative mindset, as it involves direct communication with customers and cross-functional teamwork to drive improvements.
Joblaze insights
- Listed 14 days ago — first seen on Joblaze October 25, 2026. Last confirmed on GitLab's careers page November 7, 2026.
- Salary band is below the typical range for Product roles (median ~$185,000).
- Starts above 7% of 246 comparable senior product roles in United States we track (median $183,500 across 85 companies).
Quick facts
- Is the Senior Product Manager, Switchboard role remote?
- Yes — GitLab lists this as a fully remote position.
- What's the salary range?
- GitLab lists $139,200–$235,200 for this role.
- What seniority level is this role?
- GitLab targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Product Manager, Switchboard role at GitLab.
From the original posting
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
An overview of this role
As a Senior Product Manager for Switchboard, you'll shape how customers manage their GitLab Dedicated infrastructure and how our engineering teams operate a growing fleet of customer instances. Switchboard is the control plane for Dedicated: it helps internal teams scale upgrades and maintenance, while giving customers a place to configure their infrastructure, understand the health of their environment, and receive critical updates.
You'll own the product vision and roadmap, balancing technical and operational needs with a clear, useful customer experience. Dedicated is GitLab's fastest-growing deployment option, and your work will help the business support more customers efficiently. You'll have the autonomy to identify the most important problems and decide where Switchboard should go next, with support from your manager and engineering partners.
What you’ll do
- Set the vision and roadmap for Switchboard, connecting customer needs and internal operational challenges to priorities for the engineering team.
- Work with engineering and site reliability engineering teams to improve the tools used to operate Dedicated instances, including upgrades and maintenance.
- Improve the customer-facing console so customers can manage infrastructure settings, configure private networking and authentication, and understand their instance's health.
- Talk directly with customers to understand their needs, explain product decisions, and use their feedback to shape the roadmap.
- Bring a strong user experience perspective to product decisions. Work hands-on with engineering to develop and refine workflows, including when a dedicated design partner isn't available.
- Explore opportunities to improve the tooling and experience for customers migrating from self-managed GitLab to Dedicated, how we help manage incidents, and to extend Switchboard to support GitLab.com as its architecture evolves.
What you’ll bring
- Experience owning a product vision and roadmap and working with engineering to deliver improvements for users.
- Technical understanding that helps you discuss infrastructure and operational tradeoffs with engineers and translate them into clear product decisions.
- A strong focus on user experience, with experience making complex technical workflows easier to understand and use.
- Clear communication and the ability and interest to work directly with customers. Experience with internal tools is relevant, provided you're comfortable taking on customer-facing product work.
- The ability to work independently, make sense of an evolving problem space, and prioritize across customer experience, operational efficiency, and business needs.
- You may also bring experience with control planes, cloud management consoles, infrastructure products, internal operational tools, customer migrations, or incident management, but these aren't required.
About the team
We work across product management, engineering, and site reliability engineering to solve technical, operational, and user experience problems.
At GitLab, our mission is simple: to enable everyone to contribute to and co-create the software that powers our world.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
How GitLab Supports Full-Time Employees
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