Join Nooks as a Senior Software Engineer to build real-time Voice AI and enhance sales productivity with a world-class team.
Posted by employer 5 months ago
First seen on Joblaze 2 months ago
Last verified on the company career page 1 day ago
Skills & Technologies
Role intensity
70% hands-on coding
AI in the day-to-day
Voice AI is used to navigate sales calls and provide coaching insights from call transcripts.
Requirements
- Experience
- 5+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In this role, the Senior Software Engineer will focus on developing real-time Voice AI systems that enhance sales calls by navigating complex phone trees and providing in-call guidance. Key skills include expertise in React, TypeScript, Node.js, and Python, with a strong emphasis on low-latency systems and AI feature deployment. This position is ideal for experienced engineers who thrive in high-pressure environments and enjoy mentoring others. Nooks boasts a talented team of engineers with a strong track record in building scalable solutions.
Joblaze insights
Quick facts
- Is the Senior Software Engineer, Voice AI role remote?
- No — this is an on-site role in San Francisco.
- How much experience is required?
- At least 5 years of relevant experience for this Senior Software Engineer, Voice AI role.
- Where is the role based?
- Nooks is hiring for this position in San Francisco.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Node.js, Python, React, TypeScript.
- What seniority level is this role?
- Nooks targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Software Engineer, Voice AI role at Nooks.
From the original posting
About the Role
Most sales calls don't connect. The ones that do go through a maze: voicemails, phone trees, virtual assistants. Voice AI is the bet that an agent can navigate that maze, guide reps in real time, and turn the resulting transcripts into coaching insights that make whole teams convert better. We run roughly 100 million calls a week today — hyperscaler volume for real-time voice. We're hiring senior engineers to push both sides forward.
What you'll do
Build real-time, low-latency Voice AI. Voicemail detection, IVR and virtual assistant navigation, in-call guidance for reps.
Build the call intelligence on top. Transcript analysis, conversation funnels, Markov models of the calls that convert vs. don't, the manager-side product where coaches find patterns across whole teams.
Work directly with customers. Our biggest accounts have shared Slack channels with our engineers; you'll be on calls with users one day and shipping fixes back to them the next.
Make foundational technical decisions. How low can latency go for a voice agent that's still useful? Given the first half of a call, what should the system recommend to maximize the chance the rep books a demo?
Mentor others on the team. Run code and design reviews, and pair on the hardest problems.
You might be a strong fit if:
5+ years of engineering experience, with depth in something close to our stack (React, TypeScript, Node.js, Python). Bonus for experience operating real-time or low-latency systems at scale.
Production experience with AI features. For example, you've shipped a model under a strict latency budget and have opinions about evals.
Strong opinions, held loosely, about what it takes to run real-time voice at hyperscaler volume — capacity, QoS, observability, the things that break first when you 10x traffic.
Not afraid to listen to a few hundred calls to figure out what's actually broken.
You make the rest of the team faster.
Based in San Francisco, excited to be in-office 3+ days per week.
At Nooks You'll Enjoy
A world-class team. Around 40 engineers, mostly former founders or founding engineers and veteran builders from places like Applied Intuition, Scale, Airtable, Citadel, and Jane Street. Thirteen Olympiad medals across the team.
A product that drives most of the company's revenue. Teams trial the dialer first and see 5–10x productivity gains within their first two weeks.
Top-of-market compensation.
Standard company text repeated across Nooks's postings is omitted here.