Joblaze summary

In the role of Senior Solutions Consultant at PagerDuty, the individual will engage with customers to identify challenges and deliver tailored solutions that leverage the company's digital operations management products. This position requires a strong technical background, including scripting skills and familiarity with IT monitoring tools, to effectively support the sales process and ensure customer success. Ideal candidates will have over five years of pre-sales experience and a knack for building relationships across various organizational levels. PagerDuty's emphasis on collaboration and customer service highlights the importance of teamwork in this fast-paced environment.

Joblaze insights

Listed about a month ago — first seen on Joblaze September 2, 2026. Last confirmed on PagerDuty's careers page October 26, 2026.
This exact title is also open at 2 other locations at PagerDuty: Atlanta, Remote (USA - Boston, MA).
Starts above 45% of 42 comparable senior sales/marketing roles in Canada we track (median $106,267 across 21 companies).
Java appears in 2.6% of 77 comparable senior sales/marketing roles in Canada.

Quick facts

Is the Senior Solutions Consultant role remote?: It's hybrid — PagerDuty expects some on-site time in Toronto.
What's the salary range?: PagerDuty lists CAD 144,000–CAD 197,200 for this role.
How much experience is required?: At least 5 years of relevant experience for this Senior Solutions Consultant role.
Where is the role based?: PagerDuty is hiring for this position in Toronto.
What's the tech stack?: Joblaze extracted these technologies from the posting: Java, Linux, Nagios, New Relic, PHP, Perl.
What seniority level is this role?: PagerDuty targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Senior Solutions Consultant role at PagerDuty.

From the original posting

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

We are seeking a technical and customer-focused Solutions Consultant to join our team. The Solutions Consultant will be responsible for understanding customer business environments, actively identifying potential roadblocks, and providing thoughtful solutions that leverage PagerDuty’s products. They will run the technical discovery process and provide guidance, relationship-building, and support throughout the sales process to ensure customer success.

As a Solutions Consultant at PagerDuty, you’ll sit at the nexus between pre-sales, sales, and customer experience and success. You are an extraordinary partner who plays the part of consultant, technical salesperson, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer service. You will build strong, significant, and compassionate relationships with internal and external partners at all levels while helping customers realize and optimize PagerDuty's capabilities.

Key responsibilities

Actively identify potential roadblocks and provide thoughtful, technical solutions
Run technical discovery processes to understand customer environments and potential technical landmines
Design integrations to provide seamless implementation with the customer's current technology stack
Support sales cycles by handling technical questions in RFPs, RFIs, and security questionnaires
Break down complex technical concepts and clearly articulate PagerDuty's business value to stakeholders from DevOps engineers up to C-level executives
Support one of our over 375+ native integrations to help customers realize and optimize PagerDuty's capabilities
Partner with sales, product, and cross-functional teams with a focus on growth and exceptional customer service
Manage multiple tasks independently and collaboratively using project management and account management skills
Come up to speed quickly, learn continuously, and apply impeccable attention to detail to all tasks

Basic qualifications

5+ years of pre-sales experience
Bachelor's degree or higher, preferably in a technical field
Ability to do basic scripting (Java, PHP, Ruby, Perl) and a fundamental knowledge of Linux
Experience selling SaaS in a fierce environment
Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth
Demonstrable knowledge of IT monitoring tools or IT Operations
Excellent at multi-tasking, self-driven, and able to work both independently and with cross-functional teams
Ability to travel to customer sites as necessary

Preferred qualifications

Understanding of monitoring systems such as New Relic, Nagios, Zenoss, Splunk, ServiceNow, and Zabbix
Familiarity and knowledge of PagerDuty's space, or already being a fan of our product
Experience in both enterprise and commercial sales

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

The base salary range for this position is 144,000 - 197,200 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Hesitant to apply?

PagerDuty uses the E-Verify employment verification program.

Standard company text repeated across PagerDuty's postings is omitted here.

Senior Solutions Consultant

Key responsibilities

Basic qualifications

Preferred qualifications

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